Home Care Case Manager

Job Title:Case Manager

Organization: Griswold Care for the Greater Twin Cities
Status: Full-Time W2 (Non-Exempt)
Compensation Range: $50000$65000 DOE
Primary Location: Anoka MN (Twin Cities travel required)

Position Summary

The Case Manager provides support and coordination of client services in a home care environment. This role ensures clients receive individualized high-quality assistance acting as the primary liaison between clients caregivers and internal staff. The Case Manager supports care planning monitors service delivery and assists clients in accessing community resources programs and services.

Key Responsibilities

Client Intake & Assessment

• Conduct in-home or virtual visits to assess client needs preferences and goals.
• Document factors that may impact service delivery such as environmental or psychosocial considerations.
• Assist in developing individualized care plans in collaboration with clients and their support systems.

Care Coordination & Service Delivery

• Match clients with appropriate caregivers based on skills availability and compatibility.
• Monitor service implementation and ensure care plans are followed and updated as needed.
• Communicate changes in care plans clearly to clients caregivers and internal teams.

Client Advocacy & Support

• Maintain regular contact with clients to evaluate satisfaction and address concerns.
• Support clients in accessing community services benefits and resources.
• Respond promptly to incidents or requests for service adjustments.

Documentation & Compliance

• Maintain accurate and timely records in the agencys documentation system.
• Ensure services comply with internal policies regulations and best practices.
• Assist in preparing for audits and quality reviews.

Staff Coordination & Collaboration

• Work with scheduling to ensure adequate caregiver coverage.
• Participate in team meetings billing reconciliation and program updates.
• Support social service staff in implementing client care plans effectively.

On-Call Support

• Participate in a rotating on-call schedule to address urgent client or staffing needs after hours.

Qualifications

• Associates or Bachelors degree in Business Management Human Services Social Work or related field (or equivalent experience).
• 12 years of experience in case management care coordination or client services.
• Strong organizational communication and interpersonal skills.
• Proficiency in Microsoft Office and electronic documentation systems.
• Ability to manage multiple priorities and maintain accurate records.

Preferred Skills

• Familiarity with elderly care disability services or chronic condition management.
• Experience with caregiver scheduling and client-caregiver matching.
• Knowledge of HIPAA state home care regulations and client confidentiality standards.

Key Competencies

• Operational execution and follow-through
• Client-centered service delivery
• Time management and prioritization
• Emotional regulation under pressure
• Clear written and verbal communication
• Compliance awareness and attention to detail
• Collaboration and support-oriented leadership

Benefits:
Eligible employees may receive the following benefits subject to applicable plan terms and eligibility:

• Competitive Salary with Paid Time Off (PTO)
• Mileage Reimbursement
• Employer-funded ICHRA health benefit (monthly reimbursement for individual premiums and qualified medical expenses)
• Employer-paid $10000 life insurance (20 hours/week eligibility)
• Option to purchase additional voluntary insurance coverage
• 401(k) retirement plan (eligible after one full calendar year and 1000 service hours)
• Company-observed paid holidays
• Earned Sick & Safe Time (ESST)
• Access to FMLA PFML (effective 1/1/2026) and other protected leave options
• Workers compensation coverage
• Ongoing training and professional development opportunities

Additional Considerations:

• Professional attire is required when visiting clients.
• Must wear an employee ID badge during assessments and meetings.

Work Environment & Expectations

• Primary work occurs in-office with regular interaction with staff clients and families.
• Local travel across the Greater Twin Cities region required for client visits assessments and meetings.
• Professional attire and employee identification required during client interactions.