Senior Learning Specialist

With a career at The Home Depot you can be yourself and also be part of something bigger.

Position Purpose:

Oversees research design development and facilitation of learning to enhance skills performance and career growth. Coordinates with learning peers and business partners to create and implement learning initiatives for all business units. Analyzes training needs to establish objectives strategies scope timelines resources and constraints. Applies instructional design and adult learning principles to align business needs with course materials. Collaborates with leadership to foster a learning culture focused on talent development and business growth.

Key Responsibilities:

• 30% Guides and directs work for team to ensure proper course/curriculum creation and delivery. Provides coaching teaching and training to team.
• 30% Participates in the planning conducting and reviewing of any training within Call Center and helps to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the team on this analysis.
• 15% Assists in the development of workplans curriculum maps and implementation plans.
• 15% Works with associates team and Leadership to determine individual team and department training needs.
• 10% Tracks industry trends in Training and Learning by participating in various external organizations; benchmark with other internal and external organizations

Direct Manager/Direct Reports:

• Position reports to Sr. Manager
• Accountable for direct supervision of the work activities of addition to personnel issues -- including selection termination performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Experience with the coordination and execution of classroom based training and adult learning principles
  Experience designing and developing training materials for contact centers and retail organizations
  Experience with Learning Management System (LMS) administration
  Experience supervising teams through learning experiences
  Experience conducting learning needs analysis and developing curriculum
  Experience in Instructional Design
  The Home Depot and Call Center experience a plus

Minimum Education:

• The knowledge skills and abilities typically acquired through the completion of a associates degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Competencies:

• Proficiency with software including MS Word MS PowerPoint MS Excel
• Experience with Captivate eLearning and Learning Management Software a plus a working knowledge of content authoring/development tools such as Director
• Proficient knowledge of Project Management principles and MS Project
• Excellent written and communication skills
• Excellent interpersonal skills