Customer Relations Manager

Job Position: Customer Relations Manager

Ref: 5104

Location: PE/Gqeberha

Salary: R20 000 per month commensurate with qualification and experience incentive medical aid and provident

Email your CV to

Qualifications / Requirements:

• Grade 12
• Exceptional verbal and written communication skills coupled with professional grooming
• Previous experience in social media advertising and managing different social media platforms
• Strong analytical skills: analysing data to identify trends patterns and insights to improve customer interactions and strategies
• Technical proficiency: understanding CRM software and tools to configure customise and troubleshooting issues that may arise
• Project management skills: ability to plan execute and monitor CRM projects ensuring they are completed on time and within budget
• Marketing and event organising experience
• Customer-centric mindset: focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiences
• Problem-solving skills: able to quickly identify and address issues that may impact CRM performance or User experience

Key Performance Areas:

• Analyzing customer data and trends to identify opportunities for improving customer relationships and sales
• Develop and implement strategies to improve customer retention and increase customer loyalty
• Collaborate with sales marketing and customer service teams to ensure a smooth customer experience
• Monitor key performance indicators (KPIs) to track the success of CRM initiatives
• Plan and execute marketing initiatives and campaigns that aim to increase sales and create awareness of the brand
• Create and submit marketing plans
• Report on Corporate Events monthly
• Plan and execute customer board meetings that reflect on data drawn from the CRM systems

Email your CV to

Qualifications / Requirements:

• Grade 12
• Exceptional verbal and written communication skills coupled with professional grooming
• Previous experience in social media advertising and managing different social media platforms
• Strong analytical skills: analysing data to identify trends patterns and insights to improve customer interactions and strategies
• Technical proficiency: understanding CRM software and tools to configure customise and troubleshooting issues that may arise
• Project management skills: ability to plan execute and monitor CRM projects ensuring they are completed on time and within budget
• Marketing and event organising experience
• Customer-centric mindset: focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiences
• Problem-solving skills: able to quickly identify and address issues that may impact CRM performance or User experience

Key Performance Areas:

• Analyzing customer data and trends to identify opportunities for improving customer relationships and sales
• Develop and implement strategies to improve customer retention and increase customer loyalty
• Collaborate with sales marketing and customer service teams to ensure a smooth customer experience
• Monitor key performance indicators (KPIs) to track the success of CRM initiatives
• Plan and execute marketing initiatives and campaigns that aim to increase sales and create awareness of the brand
• Create and submit marketing plans
• Report on Corporate Events monthly
• Plan and execute customer board meetings that reflect on data drawn from the CRM systems

R20 000 per month commensurate with qualification and experience incentive medical aid and provident