Associate Director, Client Account Management, Asia Client Group

Why work for us

A career at Janus Henderson is more than a job its about investingin a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights disciplined investments and world-class service. We will do this by protecting and growing our core business amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success and are at the heart of everything we do:

Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust

If our mission values and purpose align with your own we would love to hear from you!

Your opportunity

• Manage the relationships with clients internal and external in agreement with the Head of Client Account Management Client Director and the client team
• Provide ultimate ownership for resolution of all non-investment related client queries
• Serve as the clients primary point of contact during onboarding and transition events coordinating with JHIs Client & Product Implementation (CPI) team and internal stakeholders (Legal Compliance Operations Reporting Investment) to deliver a smooth wellcontrolled golive and change process Own escalations and client communications through completion
• Responsible for ensuring that any changes to the mandate are communicated to the legal and other relevant departments and reflected in IMAs / letters of amendment
• Use technical knowledge and experience to ensure the administration of the clients funds runs efficiently including transitions accounting queries settlement queries custody cash movements tax matters etc.
• Update and maintain the CRM System with client contact activity and funds flow ensuring all client and fund information are up to date and all work activity is tracked in line with Department procedure
• Proactively anticipate clients requirements. Respond to client queries and requests promptly and efficiently involving third party administrators transfer agents custodians and internal departments
• Liaise with relevant departments concerning compliance regulatory issues performance measurement fees and finance related matters
• Ensure that portfolio review pitch books are updated on an ad-hoc basis and undertake the quarterly and annual review
• Ensure all regulatory AML requirements are updated annually
• Manage integrate and customize content from various sources to prepare high quality marketing materials (English/Chinese) appropriately tailored to the client segments
• Responsible for the timely delivery of prospectuses semi-annual/annual reports customized client reports client notices and internal sales reports.
• Coordinate and oversee completion of all duediligence questionnaires (DDQs); manage fundonboarding templates for new fund additions across private banks and retail banks; handle hedgefund and mutualfund account openings (including liaison with transfer agents and operations teams); and manage endtoend processing of all client subscription transfer and redemption requests
• Assist the Institutional Sales Director with the completion of RFPs including coordination of inputs with the RFP Team and ensuring accurate highquality and timely submission
• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses tuition/qualification reimbursement and more
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• All employee events including networking opportunities and social activities

Must have skills

• Bachelors degree
• Fluency in English and Mandarin is required; Cantonese proficiency is an advantage but not essential
• Securities and Futures Commission Licenses (Type 1 and 4) is required and must be obtained within the first 3 months from the commencement of employment
• Ability to comprehend Janus Hendersons array of asset class strategies
• Ability to priorities and manage time efficiently
• Good working knowledge of Word Excel and CRM systems
• Excellent interpersonal skills
• Ability to form good working relationships with all clients and internal stakeholders
• Confident and proactive approach
• Attention to detail
• Ability to manage multiple tasks with competing deadlines

Nice to have skills

• Experience in working with institutional and intermediary clients with both pooled and segregated assets is preferred

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors were committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Dont worry if you dont think you tick every box we still want to hear from you! We understand everyone has different commitments and while we cant accommodate every flexible working request were happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process please get in touch and let us know at .

#LI-GL1 #LI-Hybrid

Annual Bonus Opportunity:Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company department team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation pension/retirement plans and various health wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere.

Janus Henderson Investors is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employees job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements including past political contributions and political activities. Applicants past political contributions or activity may impact applicants eligibility for this position.

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.