Community Care Specialist ID #1456

The opportunity:The Community Care Specialist is a part of the Association Services team reporting directly to the Supervisor Strategic Initiatives Community Care Team. Community Care Specialists are responsible for interacting with customers and employees through various communication channels including phone email chat and social media while providing exceptional service and quality experiences. Community Care Specialists will deliver accurate timely and effective information as well as process registrations and transactions and complete administrative functions in the YMCA of Simcoe/Muskoka operating systems. Community Care Specialists act as a liaison between community members and our programs and services making helpful links between people resources ideas and strategic note that this is a one year maternity leave this role you will: Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in strong support and commitment to serving the membership facility users and all program participants of the YMCA of Simcoe/ Association deliverables are met that enhance the community members experience across all areas of the participates in training and team meetings maintaining strong knowledge of YMCA programs and services as well as strategic initiatives. Reviews changes notices and updates regularly to ensure the appropriate resources are being used and the information communicated is as accurate and general inquiries fields complaints and technical support issues providing advice guidance and positive solutions documenting or recording interactions with community members and employees and escalating as assigned administration and contacts with a high level of speed accuracy care and professionalism. This may include data entry or system corrections sales order and invoice generation payment/refund processing registrations and event support bookings modifications or cancellations renewals follow-ups referrals etc. for multiple YMCA appropriate behaviours to staff in line with our Mission Vision and Values; Establishes rapport and maintains effective relationship-building behaviours with staff and members. Represents the YMCA and the Association in a professional manner in internal and external to work a flexible schedule based on the needs of the bring:Post-Secondary Education preferredAt least 2 years of customer service experienceProficient in Microsoft Office 365 experience with Microsoft Dynamics 365 and has experience working with CRM systems or softwareA complete understanding of YMCA programs and services preferredWell-developed interpersonal and relationship building skills; ability to establish rapport resolve conflict and provide excellent service to community members and employeesExcellent written communication skillsSelf-motivated with excellent time management skills; resourceful and able to work independentlyProactive and adaptive; shows initiative; anticipates issues in advanceHigh attention to detail and accuracyDemonstrated experience with training and development in traditional and e-learning environmentsWillingness to participate in mandated training to be completed before or shortly after commencement of work including:AODA TrainingHealth & Safety Awareness TrainingBill 168 (Violence & Harassment in the Workplace) TrainingPCI ComplianceWHMISChild Safeguarding OrientationWhy work for the Y:At the YMCA of Simcoe Muskoka we believe in creating a welcoming and inclusive environment for all members and staff. As a Community Care Specialist you will have the opportunity to make a positive impact on the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy :Compensation $19.45/hour Wellness dayYMCA Health and Fitness membershipIn addition to a competitive salary and benefits package we offer ongoing training and development opportunities to help you grow professionally and personally. If youre looking for a challenging and rewarding career working with a diverse team where your own ideas will be heard then the YMCA of Simcoe Muskoka is the perfect place for us:The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children youth and families promoting well-being and encouraging social YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare camps health and fitness leadership development employment and literacy immigrant services and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to facilities and programs covering Simcoe County Muskoka and Parry Sound Districts our YMCA is a supportive community that fosters mental emotional and physical well-being. We empower children and youth to become strong confident and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them fostering a sense of belonging. By supporting people from diverse backgrounds ages and abilities to achieve their health goals fulfill their potential and feel a genuine sense of belonging we contribute to the creation of stronger communities. The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic will remain open until February 27 role is for an existing vacancy that is available or will be available at the time of wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted. The YMCA of Simcoe/Muskoka is committed to fair and accessible employment goal is a diverse inclusive workforce that reflects the communities we step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department keeping with our commitment to child and youth safeguardingjob offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.