Technical Account Manager (TAM)

Hybrid Bucharest Romania

As a Technical Account Manager (TAM) you will work closely with our customers build relationships with them help them achieve their technical goals and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers acting as the primary point of contact for technical guidance system optimization and issue coordination after implementation. The TAM works closely with customer System Administrators and internal teams to understand business processes ensure effective system configuration and help customers maximize value from the platform.

Key Responsibilities

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes workflows and system configurations
• Maintain deep familiarity with each customers environment priorities and use cases

Product Expertise & Consultation

• Act as a product expert providing guidance best practices and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities limitations and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues partnering with Support Engineering and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases including testing configuration changes and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you

• become a trusted advisor to customers hyper-focused on quality and successful adoption
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously learning from others and leveraging input
• possess unquestionable integrity credibility and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3 years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projectswith competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether its a software configuration or user error
• Bachelors degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal written presentation and listening
• Technical understanding of integration platforms such as Workato Dell Boomi Jitterbit SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3 years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail hospitality restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira GitHub Jenkins)

ABOUT LEGION

Join Legions mission to turn hourly jobs into good jobs. Were a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture thats collaborative fast-paced and entrepreneurial. With us youll grow your skills work closely with experienced executives and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent automated and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously.

Legion has earned recognition for its innovation including spots on the Inc. 5000 list Forbes Next Billion Dollar Startups and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners Stripes First Round Capital XYZ Ventures Webb Investment Network Workday Ventures and NTT DOCOMO Ventures were making real change.

If youre ready to make an impact and grow your career Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States representing more than half of the entire workforce. Historically managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3200 per employee in retail). The ongoing labor shortage and competition from the gig economy make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment poor communication with employers and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility modern technology and compelling work options. Legions mission is to turn hourly jobs into good jobs serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legions Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously.

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of todays hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences globally distributed across all time zones.

For more information visit

COMPENSATION & BENEFITS

At Legion we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest Romania pay for positions is determined using local national and industry-specific survey data.

We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicants location level of experience education and specialized knowledge and skills. Additionally we consider the external market rate the amount we have budgeted internally and internal equity within the company for the same position.

Benefits include but are not limited to:

• Health Benefits
• Paid Time Off and Paid Holidays
• Equity
• Monthly Wellness Reimbursement
• Meal Vouchers

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race color religion sex age disability marital status familial status sexual orientation pregnancy genetic information gender identity gender expression national origin ancestry citizenship status veteran status and any other legally protected status under federal state or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process please email

Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race religion color sex sexual orientation gender identity age national origin veteran disability status or any other basis covered by appropriate law.

How We Determine What We Pay

As a global employer Legion determines pay for positions using local national and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidates region/town/cost of living. For new hires we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicants location level of experience education and specialized knowledge and skills. Additionally we consider the external market rate the amount we have budgeted internally and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay.

Job Applicant Privacy Policy

This Job Applicant Privacy Policy (Policy) describes how Legion Technologies Inc. (Legion we us and our) collects uses and discloses personal information as defined under California law from and about job applicants who are residents of California.

This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role theLegion Privacy Policyapplies.

1. Types of Personal Information We Handle

   We collect store and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity such as an employment agency or consultancy background check provider or other referral sources. This information includes:

   • Identification and contact information and related identifierssuch as full name date and place of birth citizenship and permanent residence home and business addresses telephone numbers email addresses and such information about your beneficiaries or emergency contacts.
   • Professional or employment-related informationincluding:
     • Recruitment employment or engagement informationsuch as application forms and information included in a resume cover letter or otherwise provided through any application or engagement process; and copies of identification documents such as drivers licenses passports and visas; and background screening results and references.
     • Career informationsuch as job titles; work history; work dates and work locations; information about skills qualifications experience publications speaking engagements and preferences; and professional memberships
   • Education Informationsuch as institutions attended degrees certifications training courses publications and transcript information.
   • Legally protected classification informationsuch as race sex/gender religious/ philosophical beliefs gender identity/expression sexual orientation marital status military service nationality ethnicity request for family care leave political opinions and criminal history.
   • Other informationsuch as any information you voluntarily choose to provide in connection with your job application.

2. How We Use Personal Information

   We collect use share and store personal information from job applicants for our and our service providers business and operational purposes in the recruitment process such as: processing your application tracking your application through the recruitment process contacting references with your authorization conducting background checks you authorize and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes such as in connection with any challenges made to our hiring decisions.

3. With Whom We Share Personal Information

   We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable):

   • Internally: to other Legion personnel involved in the recruiting and hiring process.
   • Vendors: such as technology service providers travel management providers human resources suppliers background check companies and employment agencies or recruiters where applicable.
   • Legal Compliance: when required to do so by law regulation or court order or in response to a request for assistance by the police or other law enforcement agency.
   • Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party.
   • Business Transaction Purposes: in connection with the sale purchase or merger.
4. How to Contact Us About this Policy If you have any questions about this Policy please contact .