Strategic Service Designer.

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Product Management

Job Summary

Description

Create your best future and join Westpac Consumer as a Strategic Service Designer.

Full time permanent role
Sydney location
Hybrid opportunity

Note: The internal title of this role is Senior Manager CVP Development.

Whats the role

Shape and sequence target and future state customer and banker experiences that meet customer needs and organisational objectives. Act as the bridge between strategy and delivery translating strategic intent into tangible prioritised activities and end-to-end experiences that are tested with customers compliant by design and deliver measurable value to the business.

Key Accountabilities:

Lead the strategic design of endtoend customer experiences defining the vision and translating itinto prioritised actionable initiatives.
Use research data and design methods to identify opportunities define customer needs and shape solutions with measurable impact.
Influence and engage senior stakeholders customers SMEs and partners to drive alignment and support decision-making.
Work across multidisciplinary teams to embed best practice build capability and ensure initiatives are reflected in delivery roadmaps.
Conduct discovery definition and concept development workcreating artefacts prototypes and MVP recommendations for delivery.
Monitor initiative delivery track impact on customer pain points and champion continuous improvement using bestpractice patterns.

What do I need

Bachelors degree in human-centred design or related field or equivalent professional experience.
Background in strategic design service design experience design or UX design coupled with 5 years experience in Financial Services
Data-focused design mentality with experience briefing and utilising qualitative and quantitative research.
Proficiency in design thinking collaborative ideation and blended research methods.
Experience working in agile environments; advanced Powerpoint and proficiency in tools such as Figma and others also desirable (Sketch Adobe Suite Mural Miro).
Passion for customer-centred design and championing the voice of the customer.

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

Required Experience:

Description Create your best future and join Westpac Consumer as a Strategic Service Designer. Full time permanent role Sydney location Hybrid opportunity Note: The internal title of this role is Senior Manager CVP Development. Whats the roleShape and sequence target and future state cust...

Description

Create your best future and join Westpac Consumer as a Strategic Service Designer.

Full time permanent role
Sydney location
Hybrid opportunity

Note: The internal title of this role is Senior Manager CVP Development.

Whats the role

Key Accountabilities:

Lead the strategic design of endtoend customer experiences defining the vision and translating itinto prioritised actionable initiatives.
Use research data and design methods to identify opportunities define customer needs and shape solutions with measurable impact.
Influence and engage senior stakeholders customers SMEs and partners to drive alignment and support decision-making.
Work across multidisciplinary teams to embed best practice build capability and ensure initiatives are reflected in delivery roadmaps.
Conduct discovery definition and concept development workcreating artefacts prototypes and MVP recommendations for delivery.
Monitor initiative delivery track impact on customer pain points and champion continuous improvement using bestpractice patterns.

What do I need

Bachelors degree in human-centred design or related field or equivalent professional experience.
Background in strategic design service design experience design or UX design coupled with 5 years experience in Financial Services
Data-focused design mentality with experience briefing and utilising qualitative and quantitative research.
Proficiency in design thinking collaborative ideation and blended research methods.
Experience working in agile environments; advanced Powerpoint and proficiency in tools such as Figma and others also desirable (Sketch Adobe Suite Mural Miro).
Passion for customer-centred design and championing the voice of the customer.

Why join us

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Required Experience:

Key Skills

Finance Control
Finance
ABAP
Body Care
Avionics
Brokerage

Apply Now

About Company

Westpac Group

Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more

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