Unit Manager Theo and Betty's Paine Field Airport

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Department:

Operations Management

Job Summary

Position Summary

The Unit Manager is responsible for the overall operation financial performance and leadership of Theo & Bettys a quickâservice deli and retail concept located in a secure airport environment. This role has full accountability for staffing guest satisfaction operational execution financial results and compliance with company standards and all airport safety and security requirements.

This is a working management position. The Unit Manager is expected to spend approximately 8590% of each workday actively working in the unit performing operational and service functions alongside the team while providing handsâon leadership oversight and support.

The Unit Manager leads by example maintains a visible presence on the floor and partners closely with supervisors associates and leadership to ensure a safe efficient and profitable operation in a fastâpaced highâvolume airport setting.

Key Responsibilities

Leadership & Team Management

Recruit hire onboard train schedule and develop supervisors and associates.
Provide ongoing performance coaching feedback and corrective action as needed.
Foster a culture of accountability professionalism teamwork and guest service excellence.
Ensure consistent enforcement of company policies procedures and standards.
Partner with Human Resources on employee relations matters documentation investigations and compliance.

Guest Experience

Ensure exceptional guest service standards are consistently met or exceeded.
Address and resolve guest concerns escalated from supervisors.
Monitor service execution and adjust staffing and positioning as needed to support peak travel times.
Maintain a welcoming clean and organized service and retail environment at all times.

Operations & Food Service Execution

Oversee daily food beverage barista and retail operations.
Actively participate in daily operations as a working manager for the majority of each shift.
Ensure compliance with all food safety sanitation and health regulations.

Maintain brand standards for product quality preparation presentation and portion control.
Ensure proper use cleanliness and maintenance of all equipment and facilities.
Effectively manage operational challenges inherent to an airport location.

Financial & Business Management

Full P&L responsibility including revenue labor food cost and controllables.
Develop and manage schedules to align labor with fluctuating business volume and budget targets.
Oversee cash handling controls deposits audits and lossâprevention practices.
Monitor inventory levels conduct counts investigate variances and implement corrective action plans.
Analyze performance metrics and implement strategies to improve profitability and efficiency.
Grow business revenues through planned local marketing initiatives and additional revenue opportunities as presented.

Compliance Safety & Airport Requirements

Ensure compliance with all airport TSA Snohomish County credentialing and security regulations.
Maintain readiness for inspections audits and credentialing requirements.
Ensure all employees understand and follow airport access protocols and security standards.
Promote a safe working environment and immediately address safety hazards or concerns.

Qualifications

Minimum 35 years of General Manager or senior management experience in food service coffee retail or hospitality.
Demonstrated experience managing financial performance and budgets.
Strong leadership communication and problemâsolving skills.
Ability to manage in a fastâpaced highâvolume highly regulated environment.
Proven ability to lead by example hold leaders accountable and drive results.
Proficiency with POS systems scheduling tools and inventory management.
Experience planning and fostering revenue growth strongly preferred.
Ability to stand for extended periods and lift up to 30 lbs as needed.
Open schedule with flexible availability including early mornings weekends holidays and emergency coverage.
Ability to read write and understand English.

Airport Requirements

Must be able to obtain and maintain a Paine Field Airport Security Badge issued through Snohomish County.
Must successfully pass all TSAârequired background checks and fingerprinting.
Must comply with all airport TSA Snohomish County and security regulations at all times.

Work Environment

This position operates within a secure airport environment and requires frequent interaction with travelers airport personnel vendors and internal teams. The role demands adaptability strong leadership presence handsâon operational engagement and strict adherence to safety security and operational standards in a dynamic highâtraffic setting.

Required Experience:

Manager

Position SummaryThe Unit Manager is responsible for the overall operation financial performance and leadership of Theo & Bettys a quickâservice deli and retail concept located in a secure airport environment. This role has full accountability for staffing guest satisfaction operational execution fin...