Sr. Desktop Support Engineer

San Diego, CA - USA

Hourly Salary: USD 25 - 36

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Sr. Desktop Support Engineer
Duration: Contract
Location: San Diego CA - 5 days onsite

PURPOSE
The Sr. Desktop Support Engineer is responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role ensures the reliability performance and security of all desktop laptop and mobile computing devices as well as video conferencing and Audio/Visual (A/V) systems in conference rooms. The position requires deep technical expertise in Microsoft platforms Azure AD endpoint management and enterprise collaboration technologies. The Sr. Desktop Support Engineer will standardize and maintain desktop environments manage device lifecycles support hybrid meeting technologies and provide Tier 23 support for complex user issues.
ESSENTIAL FUNCTIONS
Technical Support & Troubleshooting

Provide expert-level support for Windows and macOS devices Microsoft 365 applications Teams platforms.
Troubleshoot complex end-user issues involving application performance connectivity authentication and profile synchronization.
Manage endpoint security configurations including anti-virus device encryption and multi-factor authentication (MFA).
Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.

Audio/Visual & Collaboration Systems

Support configure and maintain conference room Audio/Visual systems including video conferencing hardware (e.g. Logitech Polycom Crestron Teams Rooms and Zoom Rooms).
Provide on-site and remote assistance for executive meetings town halls and hybrid conferences to ensure seamless A/V performance.
Coordinate with vendors for hardware replacement firmware updates and integration of new conference room technologies.
Maintain documentation and inventory of A/V equipment cabling and room configuration details.
Ensure A/V systems remain operational and standardized across all meeting spaces.

Endpoint Management & Automation

Create and maintain standardized desktop and laptop images using Microsoft Endpoint Manager (Intune) or SCCM.
Develop automation scripts and policies for device provisioning patch deployment and software installation.
Configure and manage WSUS/SCCM patching to ensure endpoint compliance and security.
Utilize remote management tools to resolve issues efficiently and proactively.

Microsoft Azure & Identity Management

Administer user accounts groups and licenses in Azure AD and Microsoft 365.
Configure conditional access MFA and security compliance settings in alignment with organizational policy.
Support single sign-on (SSO) integrations for enterprise applications.

Procurement & Asset Lifecycle Management

Manage procurement and inventory of user hardware peripherals and licensed software.
Maintain accurate records of IT assets including warranty status renewals and lifecycle management.
Assist with onboarding/offboarding processes to ensure timely provisioning and recovery of assets.

Documentation & Knowledge Management

Create and maintain technical documentation including build procedures A/V configurations and troubleshooting guides.
Develop user-friendly training materials and FAQs to enhance self-service capabilities.
Identify and implement improvements to IT service delivery and end-user experience.

Collaboration & Service Delivery

Partner with infrastructure cybersecurity and network teams to ensure end-to-end system reliability.
Participate in service reviews root cause analyses and process improvement initiatives.
Mentor junior technicians and provide technical leadership in end-user technologies.
Support business continuity and ensure key systems remain available during outages or DR events.

QUALIFICATIONS

Education: Bachelors Degree in Computer Science Information Systems or related field or equivalent professional experience.
Work Experience: Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments. Proven expertise in Microsoft 365 Azure AD and Intune and PDQ management. Experience supporting and maintaining conference room Audio/Visual systems. Strong background in Active Directory Group Policy and endpoint patch management.
Skills/Knowledge: Advanced troubleshooting for Windows OS macOS and collaboration platforms. Familiarity with A/V control systems HDMI/USB standards and hybrid meeting technology setups. Solid understanding of TCP/IP DNS DHCP and VPN networking fundamentals. PowerShell scripting for automation and reporting. Excellent communication documentation and customer service skills. Knowledge of ITIL processes for incident and change management.
Certifications (Required/Preferred): Required: CompTIA A Microsoft 365 Certified: Modern Desktop Administrator Associate. Preferred: CompTIA Network Microsoft Endpoint Administrator ITIL v4 Foundation Crestron or Zoom Rooms certification.

TOOLS AND EQUIPMENT

Microsoft 365 Intune/SCCM Azure AD Active Directory ServiceNow (or equivalent ITSM tool) Remote Desktop tools PowerShell Teams/Zoom and conference room A/V systems (Logitech Polycom Crestron).

Required Experience:

Senior IC

Sr. Desktop Support EngineerDuration: Contract Location: San Diego CA - 5 days onsitePURPOSEThe Sr. Desktop Support Engineer is responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role ensures the reliability performance and security of all de...

Provide expert-level support for Windows and macOS devices Microsoft 365 applications Teams platforms.
Troubleshoot complex end-user issues involving application performance connectivity authentication and profile synchronization.
Manage endpoint security configurations including anti-virus device encryption and multi-factor authentication (MFA).
Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.

Audio/Visual & Collaboration Systems

Support configure and maintain conference room Audio/Visual systems including video conferencing hardware (e.g. Logitech Polycom Crestron Teams Rooms and Zoom Rooms).
Provide on-site and remote assistance for executive meetings town halls and hybrid conferences to ensure seamless A/V performance.
Coordinate with vendors for hardware replacement firmware updates and integration of new conference room technologies.
Maintain documentation and inventory of A/V equipment cabling and room configuration details.
Ensure A/V systems remain operational and standardized across all meeting spaces.

Endpoint Management & Automation

Create and maintain standardized desktop and laptop images using Microsoft Endpoint Manager (Intune) or SCCM.
Develop automation scripts and policies for device provisioning patch deployment and software installation.
Configure and manage WSUS/SCCM patching to ensure endpoint compliance and security.
Utilize remote management tools to resolve issues efficiently and proactively.

Microsoft Azure & Identity Management

Administer user accounts groups and licenses in Azure AD and Microsoft 365.
Configure conditional access MFA and security compliance settings in alignment with organizational policy.
Support single sign-on (SSO) integrations for enterprise applications.

Procurement & Asset Lifecycle Management

Manage procurement and inventory of user hardware peripherals and licensed software.
Maintain accurate records of IT assets including warranty status renewals and lifecycle management.
Assist with onboarding/offboarding processes to ensure timely provisioning and recovery of assets.

Documentation & Knowledge Management

Create and maintain technical documentation including build procedures A/V configurations and troubleshooting guides.
Develop user-friendly training materials and FAQs to enhance self-service capabilities.
Identify and implement improvements to IT service delivery and end-user experience.

Collaboration & Service Delivery

Partner with infrastructure cybersecurity and network teams to ensure end-to-end system reliability.
Participate in service reviews root cause analyses and process improvement initiatives.
Mentor junior technicians and provide technical leadership in end-user technologies.
Support business continuity and ensure key systems remain available during outages or DR events.

QUALIFICATIONS

Education: Bachelors Degree in Computer Science Information Systems or related field or equivalent professional experience.
Work Experience: Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments. Proven expertise in Microsoft 365 Azure AD and Intune and PDQ management. Experience supporting and maintaining conference room Audio/Visual systems. Strong background in Active Directory Group Policy and endpoint patch management.
Skills/Knowledge: Advanced troubleshooting for Windows OS macOS and collaboration platforms. Familiarity with A/V control systems HDMI/USB standards and hybrid meeting technology setups. Solid understanding of TCP/IP DNS DHCP and VPN networking fundamentals. PowerShell scripting for automation and reporting. Excellent communication documentation and customer service skills. Knowledge of ITIL processes for incident and change management.
Certifications (Required/Preferred): Required: CompTIA A Microsoft 365 Certified: Modern Desktop Administrator Associate. Preferred: CompTIA Network Microsoft Endpoint Administrator ITIL v4 Foundation Crestron or Zoom Rooms certification.

TOOLS AND EQUIPMENT

Microsoft 365 Intune/SCCM Azure AD Active Directory ServiceNow (or equivalent ITSM tool) Remote Desktop tools PowerShell Teams/Zoom and conference room A/V systems (Logitech Polycom Crestron).

Required Experience:

Senior IC

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

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