Sr. Support Engineer(L2L3)

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Sr. Support Engineer (L2/L3)

Duration: 6 Months(Onsite)

Location: New York

Skills: Advanced SQL JIRA Python (Flask / FastAPI) FX Trading and Hedging (preferred)

Role Overview:

We are looking for a highly motivated Support Engineer (L2/L3) to join the Derivatives & Liabilities Engineering team supporting a critical FX trading and hedging platform.

This role is a hybrid of trade support and platform engineering where the individual will act as the first line of trade support during New York trading hours while also contributing to ongoing development and performance improvements of the hedging platform.

Key Responsibilities:

Trade & Production Support

Act as the first line of trade support for FX hedging and trading activities during NY hours
Provide L2/L3 support for live production issues impacting trading workflows
Quickly troubleshoot and resolve time-sensitive issues affecting trade execution
Monitor platform health and ensure minimal disruption to trading operations

Ticketing & Incident Management

Capture issues reported via Email and Microsoft Teams and log them in Jira
Perform triaging prioritization and impact assessment of all incoming tickets
Track issues through to closure coordinating with relevant teams as needed
Conduct detailed Root Cause Analysis (RCA) for production incidents

Platform Engineering & Enhancements

Contribute to ongoing development of the hedging platform
Identify opportunities for performance optimization and system improvements
Work on platform enhancements bug fixes and minor feature development
Drive automation and efficiency improvements in support processes

Technical Skills Required:

Must-Have

Strong expertise in SQL (advanced level)
- Ability to handle complex queries large datasets and performance tuning
- Experience with data-intensive financial platforms preferred
Hands-on experience in L2/L3 production support environments
Experience with Jira or similar ticketing tools
Strong debugging analytical and problem-solving skills

Good-to-Have

Working knowledge of Python (Flask / FastAPI) or willingness to learn
Exposure to distributed systems or microservices architecture

Domain Knowledge (Preferred)

Understanding of FX Trading and Hedging
Familiarity with:
- Derivatives and liabilities management
- FX hedging workflows and lifecycle
- Trade booking and execution processes
- Workflow-driven trade execution systems

Soft Skills:

Strong ownership accountability and sense of urgency
Ability to operate effectively in a time-critical trading environment
Excellent communication and stakeholder management skills
Strong prioritization and multitasking abilities

Job Title: Sr. Support Engineer (L2/L3) Duration: 6 Months(Onsite) Location: New York Skills: Advanced SQL JIRA Python (Flask / FastAPI) FX Trading and Hedging (preferred) Role Overview: We are looking for a highly motivated Support Engineer (L2/L3) to join the Derivatives & Liabilities Engine...