Casino Marketing Coordinator (Caesars New Orleans)

WE ARE CAESARS

At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.

• Our Mission: Create the Extraordinary
• Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
• Our Values: Blaze the Trail Together We Win All-In on Service

Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.

JOB SUMMARY

The Casino Marketing Coordinator provides essential support to the Marketing Casino Marketing Player Development and National Marketing teams. This role partners closely with property Marketing and Casino Marketing leadership to ensure standards are upheld and guest needs are consistently met. The Coordinator assists with floor greets supports all aspects of charter and National Casino Marketing programs and contributes to the execution of marketing events and promotions while delivering exceptional guest service. This position is responsible for ensuring smooth execution of marketing initiatives maintaining accurate data and reporting and creating a positive experience for both guests and internal partners.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Works closely with the Casino Marketing leaders to ensure the department runs efficiently.
• Gathers analytical data as requested assists with all VIP guests needs working promotional events fills in for VIP Services and any areas required by Casino Marketing/Marketing.
• Assist with floor greets welcoming guests providing property information and elevating the guest experience.
• Support Casino Hosts Executive Hosts and Marketing team members during events peak business periods and special promotions.
• Assist with guest inquiries reservation needs and reinvestment/comp fulfillment processes according to company guidelines.
• Provide administrative and operational support to the Marketing and Casino Marketing Department including campaign preparation promotional materials and communication distribution.

• Help maintain departmental calendars timelines project tracking and marketing collateral inventory.

• Assist National Casino Marketing with all charter program needs
• Support all national trips national guest programs and corporate-driven marketing needs.
• Serve as a frontline representative for charter guests to ensure a smooth and welcoming experience.
• Support Marketing Player Development and Promotions teams in delivering seamless guest experiences and accurate prize fulfillment.
• Ensure integrity of customer and event data across all marketing platforms.
• Organize files maintain departmental supplies and support general office functions.
• Assist with internal communication of promotional rules event timelines and marketing updates.
• Maintain the confidentiality of sensitive guest and company information at all times.

WHAT YOU WILL NEED

• Must be at least 21 years of age and be able to obtain a LA gaming license.
• Associates or Bachelors degree in Marketing Hospitality Business Communications or related field.
• At least 2 - 3 years of experience in marketing events hospitality guest services or administrative support. Experience working in casino entertainment or event coordination is a plus.
• Familiarity with player-tracking systems CRM tools or casino management software is a plus.
• Excellent guest service interpersonal communication team building and problem-solving skills are required.
• Proficiency with Microsoft Office (Word Excel Outlook PowerPoint).
• Ability to multitask prioritize and work in a fastpaced environment
• Must be able to respond calmly and handle many customer demands.
• Must possess the ability to calmly handle difficult situations and be able to work any day any shift and long hours as required.
• Must be able to handle more than one function at a time by being well organized and paying attention to details.
• Professional appearance and demeanor.
• Ability to work flexible hours including nights weekends and holidays as needed.

ADDITIONAL REQUIREMENTS

• Ability to lift up to 25 pounds (event materials signage supplies).
• Must be able to move in and around on the casino floor quickly.
• Must be able to bend stoop crouch kneel twist and balance.
• Must be able to stand and walk for long periods of time.
• Must be able to respond to visual and aural cues. Schedule flexibility required.

TOGETHER WE WIN

We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.

GAMING LICENSE: NON-KEY