Specialist, Digital End User Services (IT Specialist)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
A Career at HARMAN Lifestyle
Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.
- Contribute your talents to high-end esteemed brands like JBL Mark Levinson and Revel
- Unite your passion for audio innovation with high-tech product development
- Create pitch-perfect cutting-edge technology that elevates the listening experience
About the Role
Maintain continuous and efficient operation of the applications and servers guarantee the security of the information in the network with its corresponding support train and allow to be trained in the capabilities documented in the IT capability matrix.
The employee has the authority granted by the company through this document to make decisions for the benefit of the company to ensure the conformity of the product its quality functionality the health and safety of the person who intervenes in the process in accordance with quality safety and environmental systems and customer-specific requirements.
What You Will Do
- Interact with and support HARMAN users onsite and remote to resolve any end user services related issues involving desktops laptops and/or services while providing excellent customer-oriented service
- Provide break/fix support by resolving incidents and fulfilling service requests associated with end-user devices
- Responsible for resolving all issues associated with the failure or degradation of services related to end-user devices.
- Provide eyes hands and feet for remote support personnel in conjunction with local servers routers switches etc.
- Provide a high-level understanding of networking and the ability to support remote network teams to troubleshoot devices
- Provide high-level support for printers VoIP equipment and both Android and IOS mobile devices
- Install configure and troubleshoot Cisco products including VPN clients Webex and Jabber
- Install configure and troubleshoot desktops and laptops with various software such as Windows and Linux.
- High-level understanding of OS deployment solutions like Netinstall Microsoft Deployment Services and SCCM
- Hands eyes and feet support centers of competency (CoC) for server room activities like rack mounting and troubleshooting of server hardware/networking gear troubleshooting and support of physical devices such as tape changes UPS air condition validation and network data connections
- Provide support to VIP users with excellent communication and adherence to the ITIL process.
- Continually communicate with all other Corporate IT personnel to ensure standardization and compliance between sites
- Work closely with Corporate IT personnel to identify and address facility-related technology requirements
- Manage warranty support from our vendors/manufacturers or out-of-warranty situations using available spares.
- Support the campus locations and home users on an 8x5 basis and be available to provide 24x7 on-call support for manufacturing production support
- High-level understanding of RAID Storage SAN NAS backup tape DNS and DHCP technologies
- High-level understanding of LAN WAN functionality of switches routers firewalls and VPNs
- Install configure and troubleshoot desktop client applications like MS Office Acrobat AutoCAD Java Symantec Antivirus Visio PDF creator etc.
- Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk
- Mentor to junior team members.
What You Need to Be Successful
- 7-10 years of experience supporting companies with more than 30 physical and virtual Windows servers
- 3 to 5 years of experience in supporting transnational companies.
- Experience in negotiating with suppliers for 3 to 5 years.
- Proven experience in the development and execution of the data centers technological renewal strategy.
- Professional career related to information technologies.
Bonus Points if You Have
- Initiative
- Innovation
- Effective communication
- Adaptability
- Orientation to quality
- Customer Orientation
- Orientation to profitability
- Management through processes and indicators
- Integrity
- Innovation
- Inclusion
- Teamwork & Respect
- Excellence.
- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Proven experience in the development and execution of the data centers technological renewal strategy.
- Professional career related to information technologies.
What Makes You Eligible
- Successfully complete a background investigation and drug screen as a condition of employment.
- Willingness to work in an office.
- Willingness to work in an area of production.
What We Offer
- Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- Be Brilliant employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
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#LI-DP2
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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
Symphony Teleca Corporation is the world’s first services company dedicated exclusively to helping clients manage the global convergence of software, the cloud and connected devices. We deliver solutions for product and services innovation, with contemporary product development, syste ... View more
