Senior Field Service Technician AZ

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

This position will include a company vehicle and all tools and test equipment required to do the job.

• The Sr. Field Service Technician is responsible for post-sale installation optimization maintenance and management of highly technical communication systems.
• Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.
• Perform system hardware and software installation and optimization including advanced troubleshooting skills.
• Manage system availability through routine system maintenance and performance monitoring.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Develop solutions to difficult technical problems encountered as part of system implementation upgrades or support issues.
• Total familiarity with the latest technologies and troubleshooting techniques in transport communications and RF systems.
• Team with System Manager Engineering Project Management Sales System Technologists and our Service Partners to effectively design implement optimize and cut-over advanced communication systems which meet or exceed customer expectations.
• NG911 infrastructure installation optimization and maintenance.
• NICE Public Safety installation optimization and maintenance.

REQUIRED EXPERIENCE

• 5 years experience with Motorola ASTRO P25 Communications Systems VHF UHF 700/800 Public Radio systems and 911/ECW/Airbus equipment
• Associates Degree or EET Technical Certified Project Management IT Certified OR Military Technical Certified
• Experience with one or more of the following: P25 radio systems NICE public safety loggers LMR RF systems wired/wireless communication systems networking equipment IT networks.
• Must have very strong knowledge of wired/wireless communications systems such as local area networks (LAN) and wide area networks (WAN) must be proficient in computer network installation configuration and maintenance NICE public safety loggers systems to include cabling channel banks hubs routers switches and bridges.
• Must have strong knowledge in standard telephony and dedicated data circuits as well as knowledge of packet switching techniques
• Must be highly computer literate with proficiency in Google Suite and Microsoft Office.
• Must have strong self-management skills and people skills to work closely with Motorolas customers and subcontractor partner community as well as Motorola Sales Engineering Project Management and customer service teams.
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
• Must be able to solve customer problems quickly during stressful situations
• Use of equipment commonly used in the optimization and testing of Motorola TwoWay radio (Communications Systems Analyzers watt meters TIMS sets CPS RSS Antenna SystemsAnalyzers (FDRs) etc.
• Experience in the configuration and testing of Motorola twoway radio and subscriber products.
• Good understanding of Motorola Trunking P25 and SmartZone systems
• Performs troubleshooting at subsystem level as a subject matter expert.
• Strives for optimal systemperformance.
• Able to develop and present technical training.
• Provides guidance in integrating newtools solutions into the operations of the team.

ADDITIONAL CANDIDATE REQUIREMENTS

• On-call rotation
• Up to 50%-75% travel within the state of Arizona
• CET will be required within 6 months of hiring.
• FCC License and industry certifications are a plus.
• Must have/keep a clean driving record.
• Must be able to obtain background clearance as required by government customer

#LI-CC1

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $72000 - $85000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 5 years experience in one of the following areas: LMR RF Systems Radio Frequency Radio Communications Wired/Wireless Communication Systems Networking Equipment Network Support Astro/P25 NICE IT Electronics Systems Networks Public Safety OR military experience.
• Must be able to obtain background clearance as required by government customer(s).
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.