Application Coordinator II Hospital Billing

1. Demonstratesproficiencyin understanding computer systemsapplicationsand interfaces.

1. Demonstrates proficiency in data gathering techniques and the ability to design andcommunicate systems solutions touserissues and problems of medium complexity.

1. Demonstrates an intermediate understanding of therelevant clinical and/orbusinessoperationfunctions.

1. May require specialized knowledge in a specific application/module/computer system.

1. Creates detailed work-related specifications system design documentation procedures process flowsdata flows and project and change management plans.

1. Communicateseffectively withusers and regular day-to-day communication with JHM teams andvendorinstallationteams.

1. Demonstrates proficient degree of analytical skills.

1. Supports multiple concurrent work efforts educates and coaches other team members and works with minimal supervision in support of team initiatives.

1. Worksas a member of a specific application team as well as with other application and technical teams.

1. Responsible for developing and documenting the internal procedures that will be used in conjunction with applications.

Education:

• Baccalaureate degree education or health related field with educational courses.
• Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement on a twoyears experience-for-one year education basis.

Certifications:

• Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role.

Experience:

• Two years operational experience in a clinical or healthcare business operations setting or two years experience in Information Technology.

• General understanding of theworkflowsinclinical or healthcare businessoperations.

Preferred Job Qualifications:

• Experience implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.

• Epic certification in the module(s)being represented.

• Experience in Epic installations.

• Knowledge of the current healthcare environmentpreferred.

• Experience in developing business and/or clinical workflows related to the assigned application module.

Knowledge Skills & Abilities (KSAs): Ability to handle analysis design systemconfigurationand testing tasks at a low to medium level of complexity.

• Ability to incorporatepolicies procedures and specific clinical practice and/or business processing needsinto information systems training

• Excellent customer service skills

• Highly effectivewritten andverbal communication and interpersonal skills toestablishworking relationships that fosteroptimalquality teamwork and education

• Strong organizational skills in managing multiple priorities

• Uses critical thinking skillsregardinguse of the clinical/businessoperationssoftware applications

• Detailed understanding of clinical/business operations workflows and system configuration gained byparticipatingin validation sessions with project team members andassistingin system design.

• Proficiencyin Microsoft Office applications Word Excel PowerPoint withproficiencyin Microsoft Visio and Project desirable.

• Demonstratedexpertisein technical design techniques for related software applications.

• Demonstrated knowledge of project management principles as they relate toassigned tasks.