Healthcare Training & Instructional Design- Epic
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
RCM Training & Instructional Designer
Position Summary
The Revenue Cycle Management (RCM) Training & Instructional Designer plays a critical role in developing enhancing and delivering highquality learning experiences across the Johns Hopkins Health System. Reporting to the Operational Development Training Manager you will design and facilitate training solutions that support workforce development operational excellence and system optimization.
This role creates engaging instructional contentincluding instructor-led training eLearning modules videos job aids workflows and web-based coursesand ensures that all materials meet departmental standards adult learning principles and Revenue Cycle operational needs.
What Youll Do
Training Delivery & Facilitation
- Deliver classroom and virtual training for new hires and existing staff.
- Introduce new or updated processes system upgrades regulatory/payer changes and workflow enhancements.
- Facilitate assessments evaluate retention and ensure learners receive clear instructional support.
Curriculum & Instructional Design
- Design and develop instructor-led courses eLearning modules scripts and multimedia content.
- Conduct needs assessments and apply adult learning principles to all training solutions.
- Create job aids guides and documentation that support operational workflows.
- Ensure training content is accurate relevant and aligned with department standards.
Stakeholder Collaboration
- Work closely with RCM leadership IT teams subject matter experts and operational partners to document processes and gather requirements.
- Adjust training approaches to evolving needs and provide consultative recommendations.
- Participate in project teams and support training components tied to new initiatives.
Program Evaluation & Continuous Improvement
- Track learning program effectiveness through course evaluations proficiency testing and performance metrics.
- Recommend enhancements to improve outcomes engagement and operational efficiency.
- Maintain training records and ensure updates to content are timely and accurate.
Education
- Bachelors degree in Instructional Design Organizational Development Adult Education Business Teaching or related field.
Preferred Qualifications
- Experience with hospital billing systems (Epic strongly preferred).
- Understanding of Revenue Cycle workflows patient accounting and healthcare terminology.
- Experience developing eLearning or multimedia content.
- Project management experience a plus.
Knowledge & Skills
- Strong proficiency in instructional design methodologies and adult learning theory.
- Ability to translate complex workflows into clear learnerfriendly content.
- Proficiency in Microsoft Office and Learning Management Systems.
- Experience with eLearning tools such as Articulate Captivate Lectora Moodle or Camtasia.
- Excellent communication facilitation and customer service skills.
- Strong analytical problemsolving and organizational abilities.
Experience
- Minimum 3 years of experience in adult education/training.
- Minimum 3 years of health care operations finance or Revenue Cycle experience preferred.
- Ability to troubleshoot technical issues during training sessions.
- Epic experience highly preferred.
What Awaits You
Our competitiveBenefit Package is designed to support the well-being and financial security of our employees and includes:
Full medical dental and vision plans
Retirement plans
Paid time off (PTO)
Tuition reimbursement for you and your dependents
Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
Career growth and development
Diverse and collaborative working environment
Affordable and comprehensive benefits package including Paid Time Off
Salary Range: Minimum 31.06/hour - Maximum 51.29/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
About Company
Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.
