Field Service Support Manager

Description

• Provide centralized support to ensure work preparators maintenance planning overhaul project management and parts management drive seamless uninterrupted field execution
• Remove barriers resolve resource constraints and support teams in meeting field service priorities and uptime targets
• Communicate essential information lead complex multiworkflow project planning by coordinating crossfunctional teams managing deadlines and driving collaborative execution to ensure field service activities are delivered efficiently and on schedule
• Ensure handoffs between planning preparation parts overhaul and field teams are clear timely and standardized
• Support major intervention readiness by ensuring supporting functions are aligned on timing materials and logistics
• Provide leadership over support processes to ensure workflows are fully aligned to enable technicians and operational managers to succeed
• Monitor key readiness indicators (e.g. schedule visibility parts availability overhaul readiness) and flags risks early
• Provide escalation support for delays shortages or process gaps
• Drives continuous improvement in support processes tools documentation and coordination methods
• Ensures MyPlant data accuracy and reporting standards across the support functions
• Support parts and overhaul functions by ensuring compliance with safety and handling standards and maintaining strong coordination with warehouse operations
• Facilitates collaboration with Austria HQ and local team on parts tooling standards and major project requirements
• Supports budgeting forecasting and operational planning for support functions within defined authority limits
• Coordinate with internal teams and vendors to process invoices and purchase orders accurately and on schedule
• Coach and develop supportfunction staff to enhance efficiency strengthen communication and improve service to field operations
• Act as a central point for customer and internal escalations related to planning parts readiness overhaul scheduling or logistics
• Champion a field-first mindset ensuring support functions stay focused on enabling successful field delivery
• Perform other related duties as assigned to assist with successful operations and business continuity

• Bachelors degree in Engineering Business Supply Chain Operations Management or equivalent experience
• Minimum five (5) years of experience in field service operations service planning parts management overhaul coordination or related service support roles
• Proven experience coordinating crossfunctional teams in a complex operational environment
• Experience working with global organizations and HQ interfaces
• Demonstrated experience in the energy power generation industrial equipment or similar industry
• Proficiency with service management and ERP systems
• Proficiency with Microsoft Office
• Ability to travel up to 25% as business demands
• Valid drivers license
• Legally authorization to work in the U.S. without sponsorship now or in the future

• Strong understanding of field service execution maintenance planning parts logistics and overhaul processes.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
• Ability to communicate clearly and effectively with internal teams and external customers
• Analytical and problem-solving skills to resolve escalations and implement process improvements that ensure compliance and operational efficiency
• Ability to work independently and collaboratively as part of a team including effective coordination with cross-functional teams
• Ability to operate a forklift and/or other materialhandling equipment
• Ability to work in both office and field environments including navigating workshops service areas and equipment as needed
• Ability to sit walk stand bend kneel squat stoop and bend
• Sufficient visual acuity
• Ability to lift carry or move up to 60 lbs.