Senior Support Consultant Cloud

We are seeking a Senior Support Consultant Cloud to join our team and drive the implementation support and evolution of cloud-based electronic invoicing solutions. The ideal candidate has strong technical expertise in B2B integration data exchange protocols secure communication and experience with XML/EDI technologies. A background in European eInvoicing standards and regulations is an advantage.

You will undergo an initial training period followed by ongoing hands-on experience and support to become largely autonomous in delivering and supporting eInvoicing integration projects.

Key Responsibilities:

• Implement and configure cloud-based eInvoicing solutions for B2B integrations
• Support integration with customer systems using APIs XML JSON and EDI formats
• Analyze customer requirements and ensure seamless system-to-system communication
• Work with communication protocols such as FTP SFTP AS2 and HTTPS for secure data exchange
• Troubleshoot integration issues across OS platforms (Linux/Windows) file transfer and message encryption
• Develop and maintain scripts and automation for data handling and deployment
• Collaborate with internal teams and clients for requirements gathering testing and deployment
• Ensure compliance with relevant eInvoicing standards and regional tax regulations (e.g. PEPPOL CTC VAT reform)
• Document solutions workflows and technical processes clearly
• Provide remote troubleshooting and support post-implementation

Required Skills and Experience:

• 57 years of relevant experience in cloud integration or B2B product environments
• Strong hands-on experience with APIs XML JSON for integration tasks
• Proven experience with B2B connectivity especially using protocols like FTP SFTP AS1/AS2 HTTPS
• Solid understanding of data formats (XML/XSD EDIFACT X12 UTF-8/ASCII)
• Practical knowledge of EDI standards and protocols (EDIINT AS2)
• Working knowledge of OS-level troubleshooting on Linux and Windows systems
• Experience with scripting and basic automation tools (Bash PowerShell etc.)
• Familiarity with containerized solutions virtualization and Kubernetes environments
• Understanding of security protocols and PKI (SSL certificates encryption)

Nice to Have:

• Experience with enterprise security protocols: OAuth SAML LDAP SSO
• Exposure to European eInvoicing standards (e.g. PEPPOL CTC VAT compliance in EU and France)

Soft Skills:

• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively within cross-functional teams
• Ownership mindset with a proactive approach to challenges
• Excellent communication skills verbal and written (English and French required)
• High adaptability to new environments and technical requirements

Company Overview

At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.

Were on a mission to be the leaderin our space empowering our customers withsecure mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.

Why Axway

We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.

Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.

Axway is an AA and EEO employer

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