Senior Manager, Partner Services APJC

Available Location: Singapore

About the Role

As the Senior Manager Partner Services APJC you will serve as the GTM Services Owner and Business Owner for the region. This is a strategic leadership role focused on driving the full lifecycle of partner servicesfrom initial planning and service creation to field acceleration.

You will be the architect of partner success ensuring that our Authorized Service Delivery (ASD) partners and MSSPs are not only ready to deliver but are achieving operational excellence and driving consistent pipeline growth. You will act as a bridge between Cloudflares internal product/engineering teams and the partners service delivery engine.

Key Responsibilities

1. Services Business Planning & Strategy

• GTM Strategy: Act as the primary GTM Services Business Owner for the APJC aligned to regional goals.
• Service Creation: Collaborate with partners to define and build high-value service offerings (Professional Services Managed Services) powered by Cloudflare.
• Resource Alignment: Identify and secure the necessary internal and external resources to support partner-led service initiatives.

2. Delivery Readiness & Excellence (Build)

• Capability Assessment: Evaluate partner technical capabilities and design tailored roadmaps to bridge gaps in delivery readiness.
• Onboarding & Enablement: Oversee the execution of Cloudflares enablement tracks (Essentials Advanced Advanced Plus) to ensure partners meet Build phase standards.
• Standardization: Develop reference architectures solution frameworks and best practices to ensure scalable high-quality service delivery.

3. Services Pipeline Development & Progression

• Demand Generation: Work with Partner Account Managers to identify service-led opportunities within the partners existing customer base.
• Pipeline Health: Monitor the services pipeline identifying bottlenecks and providing technical/operational support to progress deals through the lifecycle.
• Value Realization: Ensure partners are effectively articulating the value of Cloudflare services to drive higher attach rates.

4. Field Engagement & Acceleration (Accelerate)

• Strategic Advisory: Serve as a trusted advisor to partner leadership optimizing their operational processes and service models for maximum performance.
• Cross-Functional Collaboration: Partner with Sales Solutions Engineering and Customer Success to align resources and unblock complex technical engagements in the field.
• Continuous Improvement: Lead feedback loops between partners and Cloudflare Product teams to drive serviceability improvements and excellence.

Required Skills and Experience

• Regional Leadership: Proven ability to lead and scale a team of technical services or partner success managers across the diverse APJC landscape.
• Partner Expertise: Extensive experience in partner services post-sales enablement and driving partner-led GTM strategies.
• Executive Presence: Comfortable engaging and influencing C-suite and senior leaders within large partner organizations.
• Technical Acumen: Deep understanding of cloud security networking and edge computing to guide reference architecture development.
• Project Management: Skilled at managing complex multi-stakeholder projects with a focus on meeting deadlines and driving measurable business outcomes.

Why Youll Love This Role:
You will play a pivotal role in shaping Cloudflares services ecosystem helping our partners grow and succeed while delivering world-class experiences to customers. This is an opportunity to lead impactful initiatives collaborate with high-performing teams and contribute to the global expansion of Cloudflares Authorized Service Delivery and MSSP programs.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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