ServiceNow Technical Lead

*Remote Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their ServiceNow Technical Lead position! This is an 3 month contract-to-hire opportunity based in Charlotte NC and can be remote in the United States working east coast hours. This role will be a W2 employee of Lighthouse Technology Services.

Position Overview:

We are seeking an experienced ServiceNow Technical Lead to drive the design implementation and optimization of ServiceNow-based Master Data Management (MDM) this role you will provide strategic architectural vision while leading end-to-end delivery across multiple ServiceNow modules ensuring alignment with enterprise architecture business goals and data governance standards. This role combines deep technical expertise stakeholder engagement and hands-on leadership. You will be responsible for building scalable secure and high-performing solutions while mentoring teams and collaborating with product managers architects and business stakeholders to ensure long-term success.

What Youll Be Doing:

Architecture & Solution Design

• Define and execute the architectural vision for ServiceNow implementations for the Vendor Domain within the Master Data Management Application.
• Design scalable secure and high-performing solutions across custom app configuration and other modules.
• Ensure alignment with enterprise architecture frameworks business needs and ServiceNow best practices.
• Develop and maintain data models governance policies and robust integration strategies with enterprise platforms such as AWS S3 Snowflake and the Master Data Management application using APIs Integration Hub and secure data exchange protocols.
• Drive quality assurance risk management and compliance with security standards.
• Continuously optimize processes and solutions to maximize efficiency and effectiveness.

Engagement & Delivery

• Translate business requirements into actionable ServiceNow and Master Data Management (MDM) solutions for the vendor domain in close partnership with Product Management.
• Lead end-to-end implementation projects spanning planning design development deployment and post-go-live support.
• Build and maintain strong stakeholder relationships ensuring delivery excellence adoption and satisfaction.
• Drive the creation of agile user stories from business requirements as outlined by the Product Manager.
• Serve as the liaison between Product ServiceNow Master Data Management (MDM) and other delivery teams to ensure successful execution of the defined scope.
• Build and evolve ServiceNow offerings and capabilities.

Team Leadership

• Manage and mentor a team of ServiceNow Admins and Developers.
• Promote knowledge sharing continuous learning and adoption of best practices.
• Inspire and develop talent ensuring a culture of high performance and collaboration.
• Be a servant leader leading the team by example and delivering 50% of time hands-on keyboard development.

What Youll Need to Have:

• 5 years of experience in ServiceNow technology systems integration and custom application/module configuration.
• Strong expertise in Master Data Management (MDM) including data modeling governance and enterprise integrations.
• Proven experience leading end-to-end ServiceNow implementations and providing enterprise/solution architecture across complex environments.
• Deep knowledge of ServiceNow data schema architecture and integrations (REST/SOAP Integration Hub).
• Strong understanding of AWS-based data platforms including data pipelines APIs batch/real-time integrations and secure scalable integration design.
• Experience with infrastructure-as-code tools (Terraform AWS CDK CloudFormation).
• Familiarity with data governance lineage and regulatory compliance (GDPR CCPA HIPAA) in AWS environments.
• Experience working within Agile and DevOps practices.
• Active TOGAF certification.
• Demonstrated leadership mentorship stakeholder management and strategic/business development capabilities.
• Bachelors degree in Computer Science Engineering or related field.
• Strong analytical problem-solving and communication skills with executive presence.

Pay Range:$65-$70/hr

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