Lead ServiceNow Engineer
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Job Location:
Stamford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
You will be responsible for following set of activities:
Run (Operations & Stability):
- Lead day-to-day technical support for IRM BCM and TPRM applications in production
- Maintain and optimize existing configurations including forms lists workspace views notifications and ACLs
- Monitor scheduled jobs integrations and data quality checks related to risk continuity and third-party data
- Maintain shared dashboards and reporting data sources used by business stakeholders
- Provide Level 2 support for incidents and problems related to IRM BCM and TPRM
Change (Enhancements Design and Development):
- Partner with business product owners to convert requirements into highquality technical designs aligned to OOTB best practices.
- Implement enhancements across IRM BCM and TPRM including flows approval logic persona models questionnaires scoring frameworks and portal/workspace improvements.
- Build and maintain Flow Designer logic business rules Script Includes UI actions and other configurations.
- Strengthen integrations with CMDB Archer vendor systems and external content providers (Integration Hub REST SOAP APIs).
- Contribute to reusable components coding standards and configuration governance for the IRM domain.
- Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities
- Mentor and guide junior team members supporting their growth in ServiceNow configuration and risk domain knowledge
Product & Strategic Engagement:
- Maintain strong awareness of ServiceNow product roadmaps store releases and IRM/BCM/TPRM module enhancements.
- Participate in ServiceNow roadmap workshops advisory councils developer events and product feedback sessions.
- Build working relationships with ServiceNow product managers and solution architects to advocate for our needs.
- Assess new capabilities (e.g. AI features workspace enhancements GRC content packs) and recommend adoption strategies.
- Provide thought leadership on how ServiceNow IRM can advance risk management maturity.
- Help shape longterm technology strategy for ERM BCM and TPRM solutions
You Have:
- 10 years of experience configuring and integrating enterprise SaaS platforms.
- 5 years of hands-on ServiceNow development or advanced administration
- Strong understanding of ServiceNow platform capabilities including tables relationships ACLs UI policies Flow Designer and scripting using JavaScript
- Experience implementing or supporting IRM BCM TPRM or other non-ITSM modules.
- Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
- Proven experience creating reports and dashboards for business stakeholders
- Ability to work with business leaders and convert requirements into scalable technical designs
- Strong communication skills and comfort working across technical and business teams
- Strong understanding of data governance performance tuning and system security.
- Experience leading technical troubleshooting and platform improvement initiatives.
- Strong communication stakeholder partnership and mentoring skills.
- Bias for automation simplification and continuous improvement.
Nice to Have:
- ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) IRM CIClientM CISTPRM or other relevant certifications.
- Experience with scoped applications CI/CD pipelines and update set management.
- Familiarity with risk compliance continuity or third-party risk methodologies.
- Prior participation in ServiceNow advisory boards roadmap discussions or beta programs
- Experience with integrations using REST SOAP or Integration Hub spokes
- Experience with other GRC or risk management platforms (Archer RSA MetricStream LogicGate OneTrust etc.) that can translate to ServiceNow IRM
