Customer Service Representative 3 (H)

Miami-Dade County, FL - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Current Employees:

If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.

The UHealth Connect Department has an exciting opportunity for a full time Customer Service Representative 3 to work in the Medley Office.

Core Summary

The Customer Service Representative 3 receives reviews and addresses a variety of inquiries to include complaints requests for information and/or service etc. and follows-up on customer concerns via face-to-face email fax telephone and/or regular mail. This position also provides guidance to lower-level customer service staff and handles the more complex or unusual problems.

Core Responsibilities

Assists lower level customer service staff with day-to-day requests.
Receives addresses and responds to general inquiries requests for service/support and/or complaints.
Researches all inquiries in order to address any issues or concerns.
Refers concerns to other service areas/departments for follow-up as complex and unusual problems and communicates solution or requested information to the customer.
Verifies that appropriate changes/resolutions have been finalized.
Keeps record of customer interactions recording details of inquiries complaints comments and final resolution in applicable database.
Escalates and refers unresolved customer grievances to department leadership for further review as necessary.
Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High school diploma or equivalent

Minimum 2 years of relevant experience

Knowledge Skills and Attitudes:

Ability to communicate effectively in both oral and written form. Ability to recognize analyze and solve a variety of problems. Ability to process and handle confidential information with discretion. Ability to work evening nights and weekends as necessary. Ability to lead motivate develop and train others. Proficiency in computer software (i.e. Microsoft Office).

Any relevant education certifications and/or work experience may be considered.

#LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Required Experience:

Unclear Seniority

Current Employees:If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.The UHealth Connect Department has ...