Resort Experience Planner | Luxury Residence
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Job Location:
Frisco, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course continue after dark at The Swing a lighted 10-hole par-3 short course and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco TX with four on-site pools including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether youre planning your next golf trip or a once-in-a-lifetime family vacation youll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort & Spa is seeking an intuitive and detail-oriented Resort Experience Planner dedicated exclusively to our Luxury Residences.
This role serves as both pre-arrival experience curator and on-property host - designing personalized itineraries prior to arrival and delivering seamless anticipatory service throughout the stay.
The Resort Experience Planner for our Luxury Residences is entrusted with creating a private-residence style experience within a world-class resort setting. Every interaction must reflect Forbes Five-Star standards emotional intelligence discretion and flawless execution.
Success in this role is defined by anticipation personalization and effortless service delivery.
Responsibilities
- Proactively connect with guests prior to arrival to understand preferences special occasions lifestyle needs and itinerary goals
- Design customized experiences incorporating golf spa dining recreation transportation and in-residence amenities
- Review arrivals guest history loyalty tier and booking details to anticipate opportunities to enhance the stay
- Curate thoughtful Moments of Service that create emotional connection
- Secure tee times spa appointments dining reservations entertainment and bespoke requests with precision
- Manage deposits confirmations billing routing and detailed reservation notes to ensure seamless execution
- Collaborate cross-functionally with Housekeeping Culinary Golf Spa and Front Office to prepare for arrival
- Serve as the dedicated Luxury Residence point of contact throughout the guest stay
- Ensure residences are impeccably prepared and personalized prior to arrival
- Maintain consistent polished communication during the stay
- Anticipate unspoken needs and resolve concerns with urgency and discretion
- Deliver thoughtful surprise-and-delight experiences aligned with Forbes standards
- Monitor and track incremental experience revenue generated through curated offerings
- Perform additional duties and special projects as assigned ensuring alignment with Luxury Residence service standards and resort operational priorities
Qualifications
- Luxury hospitality experience required; Forbes or Five-Diamond experience strongly preferred
- Previous hotel experience in Front Office Reservations or Guest Services preferred
- Exceptional organizational skills and attention to detail
- Strong written and verbal communication skills with refined presence
- Ability to learn and master multiple hospitality software systems
- Strong working knowledge of Microsoft Excel
- Ability to analyze situations and make decisions that exceed guest expectations
- Ability to stand for duration of the shift
- Ability to lift objects over 50lbs
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Key Skills
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
