Compliance Performance Manager

LOCATION: London

CONTRACT: Permanent

SALARY: 54000 5% Uplift On Salary Upon Successful Completion of Probation Benefits Package

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department Were here to help!

ROLE OVERVIEW AND PURPOSE

We are currently recruiting for a Compliance and Performance Manager to join a successful team in the Rail & Transport sector based in London. Our client is a progressive and dynamic company within the FM sector and a leading provider of Strategically Outsourced Services operating across the UK and Ireland. They are recognised experts in first generation outsourcing and provision of outsourced services to quality critical environments and sectors with unique challenges such as Rail Transport Corporate Offices Iconic Buildings Life Sciences Retail Healthcare and Education.

The Compliance and Performance Manager is responsible for ensuring all cleaning services meet contractual requirements compliance standards performance KPIs and SLA s client expectations. The role involves monitoring service delivery managing supplier relationships conducting audits and driving continuous improvement through innovation.

KEY RESPONSIBILITIES

Ensure operational compliance with legal regulatory and company standards

Monitor health & safety environmental sustainability and best-practice requirements

Track analyse and report KPIs SLAs and overall service performance

Carry out audits and inspections to identify quality and performance and training gaps

Manage supplier and stakeholder relationships to resolve issues and maintain standards

Oversee contract budgets to ensure cost efficiency and quality delivery

Produce compliance reports performance dashboards and audit summaries

Maintain accurate records of inspections incidents and corrective actions

Drive innovation sustainability and service improvements to enhance customer satisfaction

KEY REQUIREMENTS AND EXPERIENCE

Proven experience in contract compliance performance or facilities management

Strong knowledge of health & safety legislation and cleaning industry standards (including BICSc)

Experience monitoring KPIs SLAs audits and service quality

Ability to analyse performance data and produce clear reports

Strong stakeholder and supplier management skills

Excellent communication planning and problem-solving abilities

Knowledge of ISO standards desirable

Cleaning industry experience and Lean/Six Sigma training advantageous

Rail or Air experience is desirable

Were proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find:

• Perks: discounts gift cards cashback and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our

About ABM:

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.

For more information visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience:

Manager