Service Support Lead Coordinator (Contracts)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

The Services ContractsLeadAdministrator is a subject matter expert responsible for the accurate timely and compliant administration of service contracts including contract creation renewals amendments and terminations. This role plays a critical part in ensuring contract integrity billing accuracy and customer satisfaction across assigned regions.

Operating as a senior individual contributor this role provides day-to-day functional expertise guidance and support to the Services Contracts team. While not a people manager the Services ContractsLeadAdministrator actively contributes to knowledge sharing skills acceleration process discipline and quality improvement supporting the teams overall operational performance and maturity.

Job Responsibilities:

Service Contract Administration & Execution

• Prepare process and administer new and existing service contracts including renewals amendments and terminationsin accordance withdefined standards and service levels.
• Ensureall purchase orders booking forms and supporting documentation are completeaccurate and compliant prior to contract setup.
• Load andmaintaincontract data and installed base information in ERP systems (e.g. Oracle) to ensure billing accuracy and data integrity.

• Create and issue renewal letters and contract-related communications within agreed timelines.

Subject Matter Expertise & Team Enablement

• Act as a go-to subject matter expert for service contract processes systems and regional requirements.
• Providefunctional guidance clarification and on-the-job support to team members to accelerate learning and improve consistency.
• Support onboarding and knowledge transfer activities by sharing best practices job aids and process clarifications.
• Contribute to building a strong quality mindset and process discipline within the team.

Customer & Stakeholder Support

• Serve as a point of contact for internal stakeholders (Sales Coordinators Billing Operations)regardingcontract-related inquiries.
• Communicate clearly and professionally to resolve issues answer questions and supporttimelycontract execution.
• Support customer-facing requirements as needed to ensure a positive service experience.

Quality Accuracy & Compliance

• Perform detailed validation of contract data pricing delivery requirements and contractual terms to prevent billing errors and downstream issues.
• Ensure contract processingcomplies withinternal controls audit requirements and applicable trade and compliance regulations (e.g. ITC rules).
• Proactivelyidentifydata discrepancies risks and recurring issues taking corrective action within scope or escalating as needed.

Process Improvement & Operational Support

• Proactivelyidentifyprocess gaps inefficiencies and recurring issuesimpactingcontract accuracy cycle time or customer experience.
• Participatingand leadscontinuous improvement initiatives process reviews and standardization efforts led by Services Operations or CI teams.
• Support documentation updates work instructions and process enhancements to improve operational clarity and scalability.

Qualification:

• 4+ years of relevant experience preferably incustomerservice order processing or administrative support role.
• Work experience inSales OrderManagement and Oracle EBSis an advantage.
• Demonstrated experience handlingcomplex or high-volume contract processingwith strong accuracy and attention to detail.
• Proven ability to work independently while supporting team performance and shared objectives.
• Experienced working within matrixed global organizations and partnering with senior stakeholders.
• Hands-on experience with ERP systems (e.g. Oracle EBS).
• Exposure to service contract renewals billing processes and installed base management.
• Experience supporting audits compliance checks or data quality initiatives.
• Familiarity with continuous improvement or process standardization initiatives.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example