Service Support Lead Coordinator (Contracts)
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.
Position Summary:
The Services ContractsLeadAdministrator is a subject matter expert responsible for the accurate timely and compliant administration of service contracts including contract creation renewals amendments and terminations. This role plays a critical part in ensuring contract integrity billing accuracy and customer satisfaction across assigned regions.
Operating as a senior individual contributor this role provides day-to-day functional expertise guidance and support to the Services Contracts team. While not a people manager the Services ContractsLeadAdministrator actively contributes to knowledge sharing skills acceleration process discipline and quality improvement supporting the teams overall operational performance and maturity.
Job Responsibilities:
Service Contract Administration & Execution
- Prepare process and administer new and existing service contracts including renewals amendments and terminationsin accordance withdefined standards and service levels.
- Ensureall purchase orders booking forms and supporting documentation are completeaccurate and compliant prior to contract setup.
- Load andmaintaincontract data and installed base information in ERP systems (e.g. Oracle) to ensure billing accuracy and data integrity.
Create and issue renewal letters and contract-related communications within agreed timelines.
Subject Matter Expertise & Team Enablement
- Act as a go-to subject matter expert for service contract processes systems and regional requirements.
- Providefunctional guidance clarification and on-the-job support to team members to accelerate learning and improve consistency.
- Support onboarding and knowledge transfer activities by sharing best practices job aids and process clarifications.
- Contribute to building a strong quality mindset and process discipline within the team.
Customer & Stakeholder Support
- Serve as a point of contact for internal stakeholders (Sales Coordinators Billing Operations)regardingcontract-related inquiries.
- Communicate clearly and professionally to resolve issues answer questions and supporttimelycontract execution.
- Support customer-facing requirements as needed to ensure a positive service experience.
Quality Accuracy & Compliance
- Perform detailed validation of contract data pricing delivery requirements and contractual terms to prevent billing errors and downstream issues.
- Ensure contract processingcomplies withinternal controls audit requirements and applicable trade and compliance regulations (e.g. ITC rules).
- Proactivelyidentifydata discrepancies risks and recurring issues taking corrective action within scope or escalating as needed.
Process Improvement & Operational Support
- Proactivelyidentifyprocess gaps inefficiencies and recurring issuesimpactingcontract accuracy cycle time or customer experience.
- Participatingand leadscontinuous improvement initiatives process reviews and standardization efforts led by Services Operations or CI teams.
- Support documentation updates work instructions and process enhancements to improve operational clarity and scalability.
Qualification:
- 4+ years of relevant experience preferably incustomerservice order processing or administrative support role.
- Work experience inSales OrderManagement and Oracle EBSis an advantage.
- Demonstrated experience handlingcomplex or high-volume contract processingwith strong accuracy and attention to detail.
- Proven ability to work independently while supporting team performance and shared objectives.
- Experienced working within matrixed global organizations and partnering with senior stakeholders.
- Hands-on experience with ERP systems (e.g. Oracle EBS).
- Exposure to service contract renewals billing processes and installed base management.
- Experience supporting audits compliance checks or data quality initiatives.
- Familiarity with continuous improvement or process standardization initiatives.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
Required Experience:
IC
Key Skills
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
