Manager, Customer Success

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.

Team Overview

Our Customer Success organization ensures that our educational partners experience meaningful value strong relationships and successful adoption of PowerSchool solutions. Through collaboration strategic guidance and advocacy the Customer Success team strengthens customer outcomes and longterm partnership health by driving product usage engagement and satisfaction.

• Description

  The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through adoption value realization relationship health and long-term partnership success.

  Your day-to-day will include:

  Team Leadership

  • Directly manage coach and develop a team of Customer Success Managers ensuring alignment with PowerSchools customer-centric values and product adoption goals.

  Customer Adoption & Value Realization

  • Guide the team in driving product adoption usage maturity and customer enablement activities to ensure clients see measurable value.
  • Ensure consistent execution of onboarding training and success planning processes that support customer outcomes.

  Relationship Health & Engagement

  • Oversee ongoing customer relationship management ensuring regular strategic touchpoints that assess health gather feedback and strengthen executive alignment.
  • Identifyearly indicators of account dissatisfaction or risk and partner cross-functionally to address barriers to success.
  • Support retention efforts by ensuring the teammaintainsstrong health metrics mitigates risk proactively and drives strong alignment between customer goals and PowerSchool solutions.

  Cross-Functional Collaboration

  • Work closely with EICs Account Management Support Product and Professional Services teams to deliver a seamless and effective customer experience.
  • Ensure customer feedback is communicated effectively internally to drive continuous improvement.

  Process Optimization & Insights

  • Assistin the design and implementation of scalable processes playbooks and best practices that elevate the consistency and effectiveness of customer success activities.
  • Partner with leadership to analyze adoption trends customer health signals and engagement metrics providing insights to inform business decisions and improve customer outcomes.

  Customer Advocacy

  • Act as a senior escalation point for customer concerns partnering with internal teams to resolve issues and uphold a high standard of customer satisfaction.

Minimum Qualifications

• Minimum of 5 to 8 years of relevant and related work experience.
• Bachelors degree or equivalent or equivalent years of relevant work experience.
• Travel occasionally up to 10-15% for key moments such as team summits training customer meetings company events etc. with increased frequency during peak periods based on business demands.
• Experience managing small to midsized teams or functional areas.
• Experience with customer health monitoring forecasting or pipeline-related processes.

Preferred Qualifications

• Experience in EdTech or SaaS customer management.
• Experience with Salesforce CRM.

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical Dental Vision Pharmacy benefits Life Insurance and AD&D)


• Flexible Spending Accounts and Health Savings Accounts


• Short-Term Disability and Long-Term Disability


• Comprehensive 401(k) plan


• Generous Parental Leave


• Unrestricted paid time off (known as Discretionary Time Off - DTO)


• Wellness Program including ClassPass & Employee Assistance Program


• Tuition Reimbursement


• Optional Benefits: Pet Insurance Identity Theft Protection Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $86000 - $126800 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicants skills and prior relevant experience and training; licensures degrees and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing