Receptionist
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Job Location:
Valdosta, GA - USA
Hourly Salary:
$ 12 - 14
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Valdosta Veterinary Associates is a 24/7/365 state-of-the-art emergency veterinary hospital located in sunny Valdosta Georgia. We currently see a large percentage of emergency and sick care but also have routine non-urgent and referral appointments on weekdays. Our current focus is small animal medicine.
Valdosta Veterinary Associates was founded by native Jillian Courson DVM. We are currently seeking to add a veterinary receptionist. If you have a huge appetite for learning and growing and you are an excellent team player VVA might be the team for you!
A positive work culture has been intentionally curated with a focus on excellence collaboration progress innovation & leadership. We work together to provide high-quality comprehensive veterinary medicine and compassionate care to every patient every time. To be here when we are needed most from that precious first wellness visits to the hardest goodbye & through the journey of life in-between.
Responsibilities
- Maintain a neat and professional appearance. Yours is the first face our client sees!
- Greet and welcome clients and patients in a warm personable and professional manner
- Obtain and verify thorough and accurate patient and client information at each encounter
- Schedule appointments based on client needs and patient symptoms with properly spelled documentation
- Check clients in and out with a smile
- Answer and screen phone calls
- Relay messages to and from veterinary support staff when indicated
- Collect deposits and payment up front for all services
- Provide clients with a breakdown of costs on printed invoices and estimates
- Collect deposits at clients vehicle for possible isolation cases following isolation protocol
- Escort clients and patients to exam rooms when available after checking in
- Inform veterinary support staff when a client and patient have been roomed
- Inform veterinary support staff when an emergency is on its way
- Contact clients with balances to collect payment over the phone
- Collect veterinary insurance information when indicated
- Balance cash drawer daily
- Maintain office cleanliness and organization of resources. Cleaning will be a big part of this position as receptionists are responsible for cleaning the lobby exam rooms breakroom and bathrooms.
- Send and obtain veterinary records to other veterinary facilities
- Enter vaccine reminders from outside veterinary records
- Verify patient vaccination and test history criteria for boarding
- Prepare cage cards and paper collars for boarders and hospitalized patients
- Inform staff when boarders need services while boarding
- Inform kennel technicians when boarders have finished checking in
- Prepare and obtain signatures for client consents and patient forms
- Provide printed educational materials to clients as needed
- Provide tentative cost estimates to clients over the phone
- Provide clients with information regarding our products and services
- Maintain calm and compassionate demeanor with clients who may be afraid grieving or angry
- All other tasks as assigned by managers and owners
REQUIREMENTS
- Open availability 7am to 10pm 7 days a week including holidays outside of class/primary work schedules.
- High School Diploma or equivalent. Will consider high school students with dual college enrollment for pre-vet program.
- Excellent attitude & communications skills great attention to detail a high level of conscientiousness & pride in your work compassion & empathy movement with purpose & initiative to stay productive at all times dependability confidence in handling potentially fractious & aggressive cats & dogs a passion for learning & growing always.
- Experience in the vet med industry is greatly appreciated.
Part Time Benefits
- 30% Employee discount after 30 days
- $100 Scrub Allowance reissued bi-annually
Full Time Benefits
- 30% Employee discount after 30 days
- Medical Dental Vision Accidental Disability and Life insurance after 60 days
- PTO accrual after 90 days.
- $100 Scrub Allowance reissued bi-annually
Please send your resume to Tiffany Bentley Practice Administrator at for immediate consideration. Preference will be given to applicants with experience as a veterinary receptionist. Pre-veterinary medicine or veterinary technician students without clinical experience are encouraged to apply as well.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
