Client Success Associate

Minneapolis, MN - USA

Yearly Salary: $ 51600 - 70950

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a client-focused professional to join our team as Fleet this role you will be responsible for executing fleet transactions that support product and asset management for external clients. You will apply comprehensive knowledge of client and Element products and services while managing day-to-day tactical requests and activities. The role emphasizes a sense of urgency consistency and ownership to support client goals account retention and growth objectives.

What Youll Do

Execute day-to-day tactical requests and activities complex or routine in accordance with clients policies procedures and priorities.
Apply comprehensive knowledge of client and Element products and services to support service delivery. Receive complete coordinate and/or escalate requests and activities that support product and asset management for external clients.
Manage service delivery and request completion or coordination management.
Manage exceptions to ensure processes and requests are followed up timely and closed using loop processes with Partner or Manager.
Identify requests that require specialized knowledge or escalation and leverage subject matter experts to resolve inquiries.
Take ownership of client issues and apply critical thinking problem solving and root cause analysis to identify solutions.
Internally this role is referred to as Fleet Coach

Basic Qualifications

High School diploma or equivalent required.
Minimum 1 year of customer services experience preferably in a B2B (business to business) or services organization
Solid working knowledge of Microsoft suite of programs.
Strong excel knowledge including formulas data analytics v- look ups pivot table etc.
Experience executing transactional or operational support activities in a client-facing environment.

Ability to manage multiple requests while meeting deadlines and service expectations.
Strong problem-solving critical thinking and root cause analysis skills.
Demonstrated ability to follow processes manage exceptions and close the loop on client issues.
Effective communication and coordination skills across partners and internal teams.

Preferred Qualifications

Education: College/University degree preferred.
Experience supporting fleet asset management or financial services clients.
Familiarity with service delivery coordination and escalation management. Ability to leverage subject matter experts to resolve complex client inquiries.

Location- Hopkins MN

The hiring base salary range for this position is $51600 - $70950 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights: Workplace discrimination is illegal

Required Experience:

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we ...