Application Support Specialist
Share
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Function
Information technology
Facility
Life Healthcare Head office Dunkeld
Position
Application Support Specialist
Introduction
A vacancy exists for an Application Support Specialist based at Life Healthcare in Dunkeld reporting to the Application Portfolio Manager for Group Function and Shared Services. This is a hands-on operational position responsible for supporting Shared systems and applications in the portfolio serve as the custodial owner and subject-matter expert for the applications/systems in this portfolio supporting: the day-to-day use performance and maintenance of the applications/systems changes improvements and enhancements to the applications/systems and involvement in all projects.
Critical Outputs
Qualifications (required):
Closing date
Friday February 13 2026
Internal applicants - Before making an application you are requested to discuss your application with your line manager. External candidates will also be considered.
Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.
Information technology
Facility
Life Healthcare Head office Dunkeld
Position
Application Support Specialist
Introduction
A vacancy exists for an Application Support Specialist based at Life Healthcare in Dunkeld reporting to the Application Portfolio Manager for Group Function and Shared Services. This is a hands-on operational position responsible for supporting Shared systems and applications in the portfolio serve as the custodial owner and subject-matter expert for the applications/systems in this portfolio supporting: the day-to-day use performance and maintenance of the applications/systems changes improvements and enhancements to the applications/systems and involvement in all projects.
Critical Outputs
- Provide subject-matter expertise and knowledge regarding Group and Shared Function systems/applications to all role players and provide user support as required in liaison with the IT Service Desk Contact Centre and all Technology Services
- Monitor and assess the extent to which the systems functionalities performance etc. meet/satisfy user requirements
- Manage Service level delivery according to agreed and signed off SLAs
- Manage vendor SLA and IT to Business SLA contract renewals.
- Investigate incidents and problem reports regarding the systems and assist with problem resolution
- Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
- Know Systems landscape and ensure that this is monitored and optimized
- Document interdependence between systems and other related systems & processes and optimize to ensure business stability
- Manage 3rd Party escalation
- Support users
- Manage any network server or hardware issues with the relevant teams
- Ensuring Data Security Privacy and Governance procedure and guidelines are followed and updated.
- Participating in project as and when needed
- Service and Support Strategy
- Support Management
- Incident Management
- Problem Management
- Configuration Management
- Service Management
- Continuous improvements
Qualifications (required):
- National Diploma in an IT direction (or busy with)
- ITIL v4 certification
- 3-5 years direct experience in managing IT systems.
- At least 5 years related work experience.
- 2-3 years experience in analyzing and defining business requirement specifications.
- Operational experience in a corporate channel environment.
- Basic understanding of ITSM will be advantageous
- Experience in Moodle or another Learning Management system is a must
- Knowledge of other Shared Services applications will be advantageous.
- Project Management and Business Analyst knowledge and work experience will be advantageous.
- Problem-solving analysis and judgement
- Resilience
- Engaging diversity and teamwork
- Verbal & written communication
- Facilitation of learning skills
- Influencing
- Drive & energy
- Excellence orientation and ethical behaviour
- Building relationships and customer responsiveness
- Organisational awareness and systems thinking
- Leading by example
- Motivating and developing people
Closing date
Friday February 13 2026
Internal applicants - Before making an application you are requested to discuss your application with your line manager. External candidates will also be considered.
Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
