Partner Enablement Manager

Location: Poland (remotely)

Salary: 12.000 - 16.000 PLN on B2B 9.900 - 13.200 gross PLN on UoP

Contract: B2B or UoP

Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio you can grow too!

A few facts about us:

• Our product is one of the worlds leading AI customer service solutions and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!

• Every month our widget is viewed by 350 million unique users which is 4% of the global population.

• Currently we hire over 150 fantastic people.

Would you like to see what working with us looks like Check out our #GrowWithTidio video

Were looking for a hands-on Partner Enablement Manager who can turn our product into clear useful content that partners actually want to use. Youll sit at the intersection of partner education video production and ads owning fast ideation testing and execution across channels formats and markets. You know how to take a feature or launch and translate it into educational materials partner-ready assets and video content that builds confidence trust and adoption.

Responsibilities

• Create partner & customer enablement content (guides playbooks comparison sheets partner certification program product onboarding academy)

• Revamp Tidio Academy build a dedicated Partner Course

• Contribute to and help structure onboarding academy and certification programs

• Ideate script and produce short- and long-form UGC video ads and video guides

• Adapt ad concepts across channels (Meta TikTok) and markets/languages (EN ES others)

• Collaborate with agencies or freelancers when needed and manage output quality

• Support webinars and educational video initiatives end-to-end

Requirements

• 23 years in B2B/SaaS and a proven track record of creating sales enablement and educational content.

• Ability to switch context quickly and efficiently: one day its a partner course revamp next day its working on the webinar with a partner.

• Experience creating UGC ads or paid social video creatives and working with actors/creators in this format.

• Understanding of Meta & TikTok ad formats and creative best practices.

• Comfortable tracking performance metrics (views spend iterations learnings).

• Analytical skills with a data-driven approach to measure campaign results and content performance.

What wed love to see:

• Enablement content youve built (guides academies programs)

• Partner or customer materials youve created

• Ads or creator profiles youve worked on

• How you ideate launch and measure ad performance

We would like to offer you:

• Remote work model with flexible hours

• Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces

• 26 days off guaranteed in a year

• Great development opportunities company-supported courses and conferences

• Individual work toolsMacBook Pro Dell screen JBL headphones You can tailor the equipment to your needs!

• Sport & wellness benefit

• Private medical care

• Mental well-being program individual therapy sessions and resources for employees

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites team events)

• Budget for 1:1 English language classes;

What happens when you send your CV

• Video call with a recruiter.

• Short intro call with the hiring manager.

• Task.

• Final interview.

• Offer and fireworks

Diversity Statement

One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.4/5

81% recommend us to a friend

Read our reviews