Customer Service Representative I
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Job Location:
Greenville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Now Hiring at AMERICAN SYSTEMS
Epsilon Inc. has joined AMERICAN SYSTEMS! As one organization we offer expanded resources streamlined operations and increased opportunities for growth and development.
Join us to be part of a dynamic collaborative environment dedicated to innovation and customer success.
Responsibilities
An average day:
As a Customer Service Representative I (CSR I) you will answer general questions from callers using the available knowledge base USPTO website or other reference material and recommend resources available on the USPTO website. You will assist with MyUSPTO account issues (including password resets) and other website systems related support calls. You may also mail applicable standard printed materials to the caller or refer the caller to a local Patent & Trademark Resource Center (PTRC) for additional this position you will:
- Answer incoming calls and retrieve voicemails ensuring that calls are answered on the same day.
- Transfer customers to appropriate secondary call centers as needed.
- Respond to all incoming facsimiles.
- Review and respond to incoming e-mails regarding patents trademarks publications data quality and products and services that have been sent to the general mailbox. Use knowledge base of pre-approved responses to answer inquiries or requests consistently and accurately.
- Send appropriate general information publications.
- Use the Customer Contact Management System to track and enter detailed information of all inquiries/requests received including steps taken to resolve any problems encountered.
Qualifications
- As a requirement of this position all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two accordance with8 U.S.C. 1324b(a)(2)(C) we will not consider candidates for this position who do not meet the aforementioned conditions.
- Must be able to pass federal background investigation and obtain a Public Trust
- Demonstrate at least one (1) year of customer service experience including: phone and/or email contact center experience data entry contact center problem logging Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience.
- Ability to provide courteous and professional interactions with customers.
- Experience using a knowledge base.
- Effective listening and oral communication skills
- Must be able to speak read and write in fluent English.
- Must be proficient with using software or web-based databases on a laptop or PC as well as various e-mail platforms
- A fixed shift schedule will be assigned at the time of hire based on operational needs. All shifts fall within our operating hours of Monday through Friday 8:30 AM to 8:00 PM EST.
Pay Transparency Statement
EEO Statement
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
