Senior Building Permit Technician

POSITION SUMMARY

Under general supervision the Senior Building Permit Technician is responsible for the front-end management of plan intake approval processing permit issuance and general document control. This position performs advanced technology based clerical and technical duties and assists in the operation of the Division of Building and Codes. This position assists with small scale residential plan reviews to ensure compliance with applicable building codes and city ordinances. The position requires impeccable customer service and must have strong written and verbal communication skills to assist and advise the public property owners and contractors on code requirements along with other applicable regulations and departmental policies.

REPORTING RELATIONSHIPS

Reports to: Deputy Building Official

Direct Reports: None

DUTIES AND RESPONSIBILITIES

The listed examples of work are illustrative only and are not a comprehensive list of all functions and tasks. They may be modified with additions deletions or other changes as necessary.

Essential Duties & Responsibilities

• Performs a cursory review of project documentation and either accepts or rejects the documents based on departmental policies and minimum information requirements for plan submittal.
• Processes construction permits which include a cursory review of project documentation based on departmental policies and minimum information requirements for plan submittal fee assessment issuance of permit cards and plan review comments.
• Conducts plan reviews of small-scale residential construction such as detached garages basement finishes decks plot plans etc.
• Maintains plan review inspection and permit records
• Processes contractor licenses.
• Assist in answering the divisions shared phone line and returning voicemails within 24 hours of receipt or the next business day.
• Responds to and prepares documentation as requested per the Colorado Open Records Act (CORA).
• Assist the Deputy Building Official with the creation and maintenance of the divisions scopes of procedure.
• Supplies informational documents on permitting procedures and explains their use to customers.
• Establishes and maintains all divisional records. Updates and enters appropriate information into city computer systems.
• Assist customers with the electronic submittal of licenses and permits.
• Assists in processing department billings and refunds.
• Acts as liaison with other departments routing construction plans and review notifications to appropriate city departments.
• Assists in the training of less experienced permit technicians in permitting and licensing procedures and department policies.
• Provides expertise in and troubleshooting of the permitting software.
• Investigates complaints and assists internal and external customers in resolving problems and conflicts that may arise during the processing of permits and licenses.
• Schedules appointments maintains files makes memos to records retrieves data and prepares reports.
• Responds to inquiries from all stakeholders on building codes and inspections.
• Provides support with answering the divisions main phone line and responding to voicemails.
• Performs other duties as assigned.

EDUCATION EXPERIENCE AND CERTIFICATIONS

Education

• Minimal: High School Diploma or GED.
• Preferred: Associates degree in construction management business communication or similar.

Work Experience

• Five (5) years of clerical experience
• Five (5) years of customer service experience with high public contact.
• Three (3) years of experience as a Permit Technician.

Certifications and/or Licensures

• **Required: International Code Council (ICC) Permit Technician Certification
• Preferred: Required certification(s) plus International Code Council (ICC) Residential Plans Examiner Certification
• A valid Colorado drivers license and a clear or acceptable MVR is mandatory.

**Required certifications must be obtained within 12 months of employment.

An equivalent combination of education training and relevant job experience may be substituted.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge of:

• PDF manipulation such as the combining of files applying city seals and stamps flattening documents creating fillable forms and similar by use of BlueBeam Revu.
• materials and equipment used in plan review and on-line permitting.
• local laws statutes and ordinances related to construction and building inspection.
• the policies procedures and goals of the city of Englewood and the division.
• practices and principles of quality customer service.

Skill in:

• maintaining multiple records files and tracking systems for applications at various stages of review and approval process.
• reviewing and processing applications for permits and licenses following established procedures.
• reviewing proposed building projects and determining the types of permits required.
• interpreting creating and explaining division policies and procedures.
• reviewing plans for residential building projects (new construction detached garages basement finishes decks plot plans etc.) and determining the types of permits required.
• investigating analyzing evaluating and resolving operational and procedural challenges.
• analyzing and evaluating information accurately.
• interpreting understanding and following complex statutes ordinances regulations standards and guidelines.

Ability to:

• listen well and communicate effectively orally and in writing with detail to grammatical accuracy.
• work independently performing various administrative functions.
• collect fees and process refunds.
• prepare routine statistical reports analyze data draw logical conclusions and make sound decisions and recommendations.
• effectively respond to and resolve customer inquiries.
• assist with the drafting of the divisions policies and procedures.
• assist with the assessing and mediation of complex and controversial problems issues and concerns.
• respond with tact composure and courtesy when dealing with individuals who may be experiencing significant stress.
• regularly exercise significant discretion and independent judgment for daily operations.
• use standard office equipment computer equipment and software including word processing database management spreadsheet applications electronic mail and certified mail.
• establish and maintain effective working relationships with city employees developers contractors and the general public.
• review and process applications for permits and licenses based upon established procedures.

HOURLY PAY RANGE

$28.49 - $42.74/Hourly Pay Rate

BENEFITS

The City of Englewood offers a comprehensive benefits package including but not limited to:

• Medical Dental and Vision Plans
• Retirement Plans
• Paid Time Off
• Paid Sick Leave
• 12 Paid Holidays

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed primarily in a standard office environment requiring sitting for extended periods of time. The jobrequires visual and physical capabilities to perform data entry filing and working on computers and associated equipment.

APPLICATION DEADLINE

Open until filled.

Required Experience:

Senior IC