Quality, Risk & Compliance Manager

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We are seeking a professional to join the Account Quality Risk and Compliance Team. This is an opportunity for an ambitious highly motivated individual to be part of a dynamic global team that is committed to assisting the client and Firm in achieving its objectives by helping manage risk and complex compliance requirements. This role provides opportunities to work with senior management and gain international exposure that will broaden your professional skills in a rewarding and challenging environment.

The Regional Risk and Compliance Manager is responsible for developing deploying supporting and managing the Account Risk and Compliance Strategy as well as managing overall risk to JLL and the client across the clients Asia Pacific regional portfolio.

Goals (but not limited to):

- Set execute & continuously improve our Quality Risk and Compliance Programs and Strategy

- Accountable for successful development implementation and management of the accounts Quality Risk and Compliance platform and strategy across the Asia Pacific region

- Delivery of education and understanding of the program by the regional and country JLL teams

- Successful delivery of the contract requirements

- Resolution of delivery issues with the affected managers/sites

- Promote a positive proactive culture of Quality risk and compliance across the account

Continual Regional monitoring assessment and reporting of account compliance/risk health with trending positive results minimization of costly errors

ESSENTIAL DUTIES and RESPONSIBILITIES include the following but are not limited to as other duties may be assigned.

- Accountable for overall QualityRisk and compliance performance across the Asia Pacific portfolio for all services provided to client. Also accountable for performance of JLL Client Assurance Program.

- Incident Management process management education and compliance. Review trending of incidents including root cause analysis and continuous improvement opportunities.

- BCP process management education and compliance. Ensure routine testing and documentation is in place and that teams are educated and complying with requirements.

- Support compliance with Ethics Anti-Bribery and Anti-Corruption and Modern Slavery programs within your region through education assurance and incident management.

- Support compliance with information security and data privacy programs within your region.

- Understand client policy and contractual requirements acting as the single point of contact within the region to educate identify and address scope alignment issues in partnership with regional and global management. Provide technical guidance to both client and JLL teams.

- Monitor compliance to the contract statutory requirements policies and procedures through risk assessments and sampling.

- Monitor account performance utilizing the established account reporting meetings and other applicable information sources (may include development of routine and ad hoc reports on risk related matters).

- Manage a Risk Register within your region ensuring timely closure of action plans to mitigate risks to an acceptable level.

- Meet regularly with the Client Country Regional and Global JLL leadership to provide assurance and advice on various risk and compliance matters.

- Participate in the investigation and resolution of high-level risk events including legal sensitive incidents and insurance claims liaising with clients leadership suppliers legal and risk management as required.

- Establish and implement necessary communication strategy for the improvement and awareness of quality risk and compliance issues across the Account.

- Manage and support special projects across the account as required.

- Ensure Risk and Compliance training is delivered within your area of responsibility

- Support the supplier risk and compliance programs in conjunction with global and regional sourcing and supplier management teams (SCCP).

- Build tools policies and best practices in support of all deliverables.

Respond to all ad hoc inquiries and deliverables regarding operational risk and compliance inquiries.

- Timely and accurate work product

- Active participation in Risk and Compliance program strategy implementation and improvement

- Successful leadership of continuous improvement projects to be assigned and agreed individually

- Global and Regional Compliance to established JLL Audits Client Audits and other compliance reviews

Contributes to the growth of the account and firm through collaboration and best practice sharing across the team accounts and JLL corporate

- At least 10-15 years management experience within a risk compliance legal audit or related field.

- Broad acumen of corporate real estate / facilities management processes and services (e.g. engineering facilities management health and safety project management etc.); exposure to other corporate areas such as procurement finance information technology etc. a plus.

- Practical working knowledge of risk management frameworks and processes.

- Experience advising senior management at policy level.

- Significant practical experience of problem-solving issues in a dynamic/diverse time sensitive environment.

- Experience investigating incidents identification of root cause and reporting objectively.

- Change management experience.

- Ability to develop effective and easy to use processes.

- Ability to communicate effectively verbally through presentations and reporting.

Self-motivated team player with the ability to work independently without direct instruction and in a highly matrixed team influencing multi-cultural and highly geographically dispersed teams remotely

Proven Leadership with the ability to work with clients higher level managers as well as site facility and engineering managers

Must have a pragmatic and cost-effective approach to risk and compliance management while ensuring high bank requirements are fully met

In-depth knowledge and understanding of risk and compliance concepts theories and principles

Strong interpersonal skills including perseverance influencing persuading & negotiation skills

Basic understanding and ability to apply knowledge and skills in relation to Quality and Risk Management standards (e.g. ISO9001/ISO31000)

Problem Solving including the ability to use strong logic and linkage of related data points to solve problems and create effective new solutions

Bachelors Degree ideally in relevant Business or Legal fields

Commercial real estate / facilities management experience

Audit Internal Audit and/or Quality Management qualification or experience preferred

Six Sigma trained and/or Process Management experience desirable but not required

Second language a plus

Location in Bangalore preferred.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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