EAME Customer Service Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
Role Overview:
We are hiring aCustomer Service Managerleadingan international customer service team (approx. 30-35 people) to ensure service delivery to clients in the chemical industry with a cost and service-minded approach. We are looking for an inspiringand experiencedleadercapable of driving transformationand standardisationacross teams and functions. This roleis responsible foroverseeing order to cash activities ensuring compliance with industry regulations and driving improvements to enhance customer experience. The ideal experienced candidate will have deep knowledge of supply chain and order to cash processes and the ability to work cross-functionally with differentinternal and externalstakeholders.
Do you thinkyourethe right fit for this opportunity Apply today!
Role Responsibilities:
As aCustomer Service Manager you willbe responsible for:
Team Leadership:Managing coaching and developing Customer Service Team Leaders; ensuringagreedservice standards and achieving performance targets; being an active member of the European Supply Chain Leadership Team; creating and driving a clear customer service vision aligned with supply chain and business strategy.
Order Management:Overseeing and improving endtoend order processing across SAP systems; ensuring accuracytimelydelivery and consistent ways of working across the regionalorganization.Understandingourproducts productioncapabilities and route to market iskey.
Customer Relationship Management:Act as the primary escalation point for complex customer related issues ensuringtimelyresolution and customer satisfaction.Influencing commercialand marketbusiness modelsand how we interact with customersbyproactive initiatives based on the in-depth understanding and interpretation of customer and business expectations
Compliance & Documentation:Ensuring adherence to chemical industry regulations SOX ISO export/import requirements and company policies.
Process Improvement:Identifyingopportunities to streamline procedures adopt best practices and continually increase operational efficiency.
CrossFunctional Collaboration:Working closely with Sales S&OP Logistics Credit Process Improvement Production Finance and Supply Chain stakeholders toalignpriorities and resolve highimpact issues.
Reporting & Analysis:Monitoring KPIs and performance reports; providing datadriven insights and recommendations to senior leadership.
Experience and Competencies:
What we are looking for:
Bachelors or Mastersdegree preferably in business supply chain or a related field
Minimum10 years of experiencein Customer Service or Supply Chain management ideally in the chemical or manufacturing industry
Proven people leadership experience (leading largecomplexor multiteam structures)
Strong knowledge ofsupply chainordertocashprocessesandERP systems (SAP preferred)
Positive mindset
Excellent communication influencing and stakeholder management skills
Ability to prioritize manage change and work in a fastpaced environment
Familiarity with global trade regulations and chemical compliance (advantage)
Fluency in English; knowledge of other languages is an asset
Customerand costcentric mindset
Strategic thinker with handson execution capability
Strong analytics and detail orientation
Ability to deal with ambiguity
Cando and empowering leadership mentality
Strong organizational and timemanagement skills
What next
If you would like to join an innovativecollaborativeand multicultural team please apply now. Your application will beforwardedtoaTalent Acquisition Partner who willstrive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.
About Us:
At Huntsman we pride ourselves on being a people-oriented organization.
Our family-like atmosphere is cultivated by our diverse groups of team members around the world.
We welcome the talentexperienceand fresh ideas that employees at all stages of their careers from interns to seasoned professionals bring to Huntsman.
In return we offer you the opportunity to become an integral part of a dynamic industry-leading company where safety and ethics always come first.
Additional Locations:
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Huntsman Corporation is a publicly traded global chemical manufacturer of differentiated and specialty chemicals serving a diverse range of consumer and industrial end markets.
