Housing & Neighborhood Services Training and Development Coordinator

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Summary:

The Community Engagement division of the City of Charlottes Housing & Neighborhood Services Department is a recognized leader in the area of empowering residents and youth to engage through leadership development and proactive community improvement through our model of information sharing inclusion planning resource delivery and celebration of community efforts.

The Neighborhood Training and Development Program Coordinator is part of the Neighborhood Resources Team and reports to the Neighborhood & Community Partnership Manager.

Major Duties and Responsibilities:

The Neighborhood Training and Development Program Coordinator will provide professional level service to accomplish the following:

• Training Program Coordination: Coordinate the development implementation and evaluation of year-round training opportunities. Collaborate with community stakeholders to identify training needs and design programs tailored to address them. Utilize adult learning theory and best practices in training methodologies to ensure effectiveness. Manage all aspects of training logistics including scheduling venue coordination and resource allocation. Leverage technology platforms and digital tools to facilitate virtual and hybrid training delivery manage participant registration systems and streamline program administration.

• Program Management: Serve as program coordinator for the Neighborhood Board Retreat and Neighborhood Leadership Academy overseeing distinct programmatic needs for each initiative and managing budgets for both programs. Coordinate all aspects of the biannual Board Retreat including event development promotion logistics planning facilitation vendor coordination attendee and media correspondence and quality control of reports and materials. Develop curriculum for the Leadership Academy facilitate multi-session program delivery coordinate guest speakers and subject matter experts and provide participant training and mentorship throughout the academy cycle. Provide ongoing follow-up support to participants from both programs to reinforce learning assist with practical implementation of skills and strategies and ensure sustained engagement with program concepts. Maintain high standards for program execution participant experience and alignment with divisional goals across both signature initiatives.

• Communication & Marketing: Develop and maintain print and digital marketing materials including event flyers training calendars and neighborhood resource directories. Regularly communicate engagement and training opportunities to residents staff and partners through multiple distribution lists. Collaborate with Strategic Support to implement multi-channel promotional strategies across social media email website and community networks to drive awareness and maximize participation in divisional training and engagement programs.

• Community Engagement: Serve as a liaison between residents and City departments as well as between the city and partnering organizations. Organize information and prepare and make presentations to individuals groups and council committees. Provide support to the Civic Leadership Academy and complementary Community Engagement programs

• Data Collection and Management: Collect organize and manage data related to training programs community engagement efforts and grant monitoring activities.

Knowledge Skills & Abilities:

• Understanding and experience with adult learning theory

• Understanding and experience with training concepts; assessments design delivery and evaluation techniques

• Understanding and experience with facilitation methods and tools

• Ability to recruit train and oversee volunteers

• Ability to identify community partners and create partnerships with outside groups

• Knowledge and understanding of government operations

• Collaboration and relationship building and the ability to work with individuals at all levels in the organization and the community

• Strong written and verbal communication skills

• Excellent customer service skills

• Ability to multitask handle competing obligations and prioritize work to meet deadlines and maintain high standard of quality

• Strong computer skills including Microsoft Office suite

• Creative and effective written and graphical presentation abilities

• Effective facilitation experience

• Ability to attend frequent evening meetings and weekend events

Preferred Qualifications:

• Canva Photoshop or Adobe Illustrator Seamless Docs e-learning tools and graphic design skills

• Experience mediating conflict among individuals and groups

• Bilingual (English/Spanish)

• Geographic Information Systems (GIS) knowledge a plus

• Working knowledge of non-profit resources preferred

• Previous experience in event planning highly desirable

• Learning & Development Certification

• Degree in Political Science Education Public Administration Sociology Social Work or related field

Minimum Qualifications:

Education
High School diploma or equivalent and 5 year(s) of relevant experience; or 2 Year College degree and
3 year(s) of relevant experience; or Bachelors degree and 1 year(s) of relevant experience.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.