Communications Operator Washington Hilton

The iconicWashington Hilton is looking for their next Communications Operator to join their Front Office team. Find this historic hotel within blocks of Dupont Circle and Adams Morgan. The White House and National Mall are less than two miles away.

The ideal candidate will hold comparable experience in customer service and have full availability to work the ever-changing schedule of hospitality. This is a fantastic opportunity for those seeking to begin their hospitality career.

Shift Pattern: Full Availability and Flexibility (weekdays weekends and holidays as needed) for AM MID PM and overnight shifts.

Pay range: $21.98 - 29.30 per hour final offer based on experience.

Medical Insurance Coverage available- for you and your family

What are the benefits of working for Hilton

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel

• Access to your pay when you need it through DailyPay

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

• Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications

• Flexible shifts and days off

• Mental health resources including free counseling through our Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• 401K plan and company match to help save for your retirement

  *Available benefits may vary depending upon property-specific terms and conditions of employment

  What will I be doing

• As a Communications Operator you would be responsible for answering and responding to internal and external calls in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately utilizing proper grammar and spelling
• Operate office equipment including but not limited to computers PBX system fax machine e-mail etc.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans