Builders Direct Desk Agent
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Job Location:
Sacramento, CA - USA
Monthly Salary:
$ 24 - 30
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
I. Job Summary
The Builders Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls sells small contractors manages all contractor service needs and provides outside sales rep support.
II. Essential Duties and Responsibilities
- Fields incoming calls for the construction department.
- Acts as lead contact for and liaison to construction customers and operations.
- Works to understand customers needs issues and requests.
- Establishes and maintains a high level of customer satisfaction by working with customers operations sales and set-up departments to resolve issues including escalated and complex customer service issues.
- Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads set-ups missed pick-ups and other customer-related issues.
- Initiates outbound calls to customers to ensure resolution of issues customer satisfaction and to build loyalty.
- Provides information and education to customers regarding service options charges and billing questions.
- Other duties as assigned.
III. Qualifications
A. Required Qualifications
- High School Diploma or G.E.D (accredited).
- 2 years of previous customer service experience (in addition to education requirements)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing
The expected base pay range for this on-site position is $24.87 - $30.68. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work addition this position is eligible for incentive pay.
This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Direct Sales
- Door-to-Door Experience
- Presentation Skills
- Customer Service
- Retail Sales
- Computer Literacy
- Schematics
- Outside Sales
- Affiliate Marketing
- Human Resources
- negotiation
About Company
ABOUT WM WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through ... View more
