Automotive Service Advisor
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Job Location:
Columbus, NE - USA
Yearly Salary:
USD 60000 - 80000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you a skilled communicator with a passion for delivering exceptional customer service At Great Lakes Hyundai of Columbus we are looking for a dedicated Service Advisor to join our dynamic team! As a Service Advisor you will be the first point of contact for customers and play a vital role in ensuring they receive top-quality service for their vehicles.
Key Responsibilities:
- Greet customers and assist them with their service needs in a professional and friendly manner.
- Listen to customers concerns and advise them on the best possible solutions.
- Schedule service appointments and provide accurate timeframes for completion.
- Prepare and maintain customer service orders ensuring all required details are recorded.
- Collaborate with technicians to ensure that work is performed efficiently and meets the customers expectations.
- Provide customers with cost estimates explain repair and maintenance procedures and answer any questions they may have.
- Follow up with customers regarding their service and keep them informed on progress.
- Ensure customer satisfaction by resolving any issues or concerns promptly.
Requirements:
- Proven experience in customer service or automotive service advising.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment.
- Basic knowledge of automotive systems and terminology is preferred.
- Ability to manage multiple tasks simultaneously while ensuring customer satisfaction.
- Clean and valid Drivers License.
Preferred Qualifications:
- Previous experience in an automotive service environment.
- Knowledge of service software and scheduling tools.
Great Lakes Auto Group is an equal-opportunity employer. We are committed to providing a workplace that is free from discrimination and harassment. We encourage applicants from all backgrounds including but not limited to race color religion gender gender identity sexual orientation national origin age disability genetic information or veteran status. Employment decisions are based on merit qualifications and business needs. We are dedicated to creating an inclusive and supportive environment where all employees can thrive.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Great Lakes Hyundai of Columbus has new and used cars and SUVs near Westerville and Gahanna, like the Hyundai Tucson, Santa Fe, Elantra, Sonata, and Santa Cruz.
