Senior Desktop EngineerAI AQM
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Role Overview
Build a high-performance desktop screen recording platform that operates reliably at the system level across operating systems. This role focuses on deep OS integration screen capture pipelines performance optimization and robust desktop architecture with Windows as the primary platform and macOS/Linux as secondary targets.
You will work extensively with OS level APIs managing multi-display environments and building reliable screen capture pipelines that integrate seamlessly with browser extensions web surfaces and backend services.
Key Responsibilities
Application Development
Design develop and maintain a cross-platform desktop screen recording application for Windows/Mac/Linux.
Implement reliable screen capture pipelines using native OS APIs.
Build robust configuration and control mechanisms suitable for enterprise deployments.
Develop and maintain installers and packaging for Windows macOS and Linux.
Integrate the desktop application with browser extensions (Chrome/Firefox) and web interfaces for recording control and state sync.
System Integration & Performance
Optimize recording workflows for low CPU memory and disk overhead even during long sessions.
Work with Windows native APIs for screen capture window enumeration display detection and system resource management.
Handle complex multi-monitor setups DPI scaling resolution changes and dynamic display reconfiguration.
Implement structured logging diagnostics and crash reporting to support observability at scale.
Collaborate with backend teams to ensure reliable chunked uploads retries and fault tolerance during recording sessions.
Quality & Maintenance
Write unit integration and system-level tests for critical desktop components.
Debug and resolve platform-specific issues with deep ownership of Windows-related problems.
Participate actively in design reviews and code reviews raising the bar on system reliability.
Maintain clear technical documentation for installation customer onboarding configuration and operational behavior.
Technical Stack
Languages
Rust / Go / C / C or other native desktop/system programming languages
Platforms
Windows (Primary) macOS Linux
APIs & System Interfaces
Windows screen capture and graphics APIs
Core Audio APIs platform-specific screen/audio libraries
OS-level windowing display and process APIs
Integration
REST APIs WebSockets
Browser extension desktop IPC mechanisms
Packaging & Distribution
Windows installers (MSI / EXE)
macOS/Linux packaging workflows
Required Qualifications
3 years of experience in desktop application development.
Strong proficiency in at least one native/system programming language (Rust / Go / C / C / ElectronJS).
Strong experience with Windows development and native APIs (Win32/UWP).
Experience building low-level performance-sensitive systems (screen capture rendering process audio I/O or resource management).
Knowledge of video and audio encoding (WebM VP8/VP9 Opus).
Familiarity with desktop application packaging and distribution especially on Windows/Mac.
Excellent debugging skills with the ability to reason about OS-level failures and edge cases.
Bonus: Audio recording audio processing and performance optimization knowledge.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Senior IC
Key Skills
- VDI
- SQL
- Active Directory
- VMware
- Citrix
- Group Policy
- PowerShell
- OS
- Windows
- SCCM
- Security Patches
- Troubleshoot
- Desktop
- hardware
- Technical Support
About Company
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!
