VP, Claims

Tower Hill Insurance Group has an exciting opportunity for a talented Vice President of Claims who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Floridas most trusted names in homeowners insurance but it offers great opportunities for career advancement and personal growth along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive team mentality who want to make an impact and are committed to a long-term career in the insurance industry.

The Vice President of Claims oversees the operations of multiple units within the Claims Department providing strategic direction and guidance on complex issues that require extensive expertise and judgment. This role is responsible for developing and implementing claims service settlement and workforce strategies that optimize efficiency and effectiveness. Leveraging expertise and industry knowledge this position identifies regional and market trends to inform decision-making and shape best practices. Additionally this role leads the design and execution of data-driven initiatives to enhance claims operations and drive continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee claims operations monitoring service objectives and production results against goals identifying opportunities for improvement and driving strategic action plans to resolve issues.

Lead the development of the annual Claims Plan CAT Plan departmental budget staffing analysis and compensation recommendations.

Champion talent development and employee engagement initiatives to enhance departmental performance and morale.

Offer oversight and strategic counsel on staff development fostering a high-performing leadership team.

Lead process improvement and operational excellence initiatives to enhance efficiency effectiveness and business results.

Plan and facilitate Claims meetings and training sessions to ensure alignment with operational priorities and best practices.

Serve as a subject matter expert in property claims providing guidance and consultation on complex or high-impact claims.

Define track and report on KPIs and departmental goals ensuring measurable progress and accountability.

Serve as a strategic liaison with Human Resources partnering on hiring decisions workforce guidance and ensuring organizational alignment.

Participate in catastrophe management response and related leadership activities.

Knowledge and experience with automobile insurance claims a plus.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelors Degree or higher in Business Administration Insurance Risk Management or related field required.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include twelve (12) years of relevant experience.

EXPERIENCE

Minimum of ten (10) plus years of relevant work experience required including experience in complex claims management.

CERTIFICATIONS

Property and casualty insurance industry designations preferred (i.e. Associate in Claims AIC Chartered Property Casualty Underwriter CPCU etc.)

LICENSES

Florida All-Lines Adjuster required.

Valid Drivers License required.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits and well-being programs to support you and your family. For more information about our company careers and Total Compensation visit: Total Compensation - Tower Hill Insurance ()

Tower Hill Insurance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however those candidates selected for further consideration will be contacted by Human Resources.