Program Support Senior Manager
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Job Location:
Berkeley, CA - USA
Monthly Salary:
$ 165750 - 258750
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company:
The Boeing CompanyBoeing Defense Space and Security (BDS) Sapphire is looking for a dynamic Program Support Senior Manager to join the team in Berkeley MO; Arlington VA; El Segundo CA; Houston TX; Huntington Beach CA; Huntsville AL; Mesa AZ; Oklahoma City OK; San Antonio TX; Ridley Park PA; Plano TX; Seal Beach CA; or Seattle WA.
The selected candidate is responsible for overseeing and orchestrating post-deployment application support of the BDS Sapphire Digital Platform: A set of integrated enterprise services supporting program operations across BDS comprising of Enterprise Resource Planning (ERP) finance supply chain and procurement) Manufacturing Operations Management (MOM) and Product Lifecycle Management (PLM) systems.
This role ensures continuous system availability & customer support optimal performance and alignment with business objectives. The incumbent will lead a cross-functional team to manage support operations system enhancements and user adoption strategies while collaborating with IT and business stakeholders to sustain business continuity and process efficiency.
This is a high visibility role and provides the opportunity to influence Sapphire strategy optimize organizational processes and ensure that the company maximizes the value from its ERP MES and PLM investments while supporting scalable growth and operational excellence.
Position Responsibilities:
Lead and manage the Sapphire support and sustainment team including incident management problem resolution and change request governance
Develop and execute strategies for Sapphire optimization performance monitoring and preventative maintenance
Implement best practices in Sapphire governance documentation and knowledge management to ensure long-term sustainability
Monitor and report on Sapphire operational health Service Level Agreements Key Performance Indicators and performance metrics to senior leadership
Identify evaluate and recommend process improvements automation opportunities and technology innovations to enhance Sapphire efficacy
Manage vendor relationships contracts and service level agreements associated with Sapphire support services
Work with Business Change Management Team to ensure training programs and resources support end-user adoption and continuous improvement initiatives
BasicQualifications (Required Skills/Experience):
Bachelors Degree or higher
10 years of experience in system management
10 years of experience in a customer facing role engaging with internal and/or external customers
5 years of experience leading a cross-functional team
5 years of experience in post-implementation support help desk & hyper-care operations system sustainment and upgrade management
5 years of experience with business processes across finance supply chain and engineering and production
Strong communication problem solving and analytical skills
Capable of traveling up to 30% of the time
Preferred Qualifications (Desired Skills/Experience):
Experience in ERP MES and PDM platforms such as SAP Siemens OPCENTER and TEAMCENTER or similar
Experience with ITIL COBIT or other IT service management frameworks
Experience with data governance reporting and analytics tools to provide actionable insights
Experience with change management and organizational adoption methodologies
Experience managing multiple priorities and driving continuous improvement initiatives
Excellent leadership communication and stakeholder management skills
Conflict of Interest:
Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range: $165750 - $258750
Language Requirements:
Not ApplicableEducation:
Bachelors Degree or EquivalentRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.62 is required. U.S. Person includes U.S. Citizen U.S. National lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Senior Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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