IT Field Engineer Berkshire
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Job Summary
If you are an engineer who enjoys autonomy visibility and building trusted client relationships this is an opportunity to step into a genuinely impactful position.
We are looking for a confident and technically capable Field Engineer to support key clients across Berkshire and Wiltshire. This is not simply a reactive support role. You will be relied upon to maintain stable high-performing environments while acting as a trusted technical partner to your clients.
You will serve as the link between client sites and internal teams combining strong troubleshooting capability with clear communication and excellent service delivery.
What Your Day-to-Day Will Look Like
You will be part of a collaborative team supporting our strategic client accounts.
- Managing escalated technical support tickets from 1st Line resolving more complex issues
- Conducting thorough root cause analysis rather than applying short-term fixes
- Supporting users remotely and attending site visits when required
- Providing clear technical guidance and practical solutions to end users
- Accurately documenting incidents and resolutions within the ticketing system
- Monitoring system performance and proactively identifying areas for improvement
- Contributing ideas to improve processes and overall service delivery
Why Join T-Tech
We are building a team of people who care about quality ownership and doing the right thing.
At T-Tech you will:
- Work with clients who value expertise and partnership
- Be trusted with responsibility not micromanaged
- Contribute ideas that genuinely influence how we improve
- Develop your technical and professional skills in a growing organisation
- Be part of a collaborative high-performing team
We believe in creating an environment that is both challenging and rewarding. Growth at T-Tech is not just about the business it is about the people within it.
Requirements
What We Are Looking For
Have strong knowledge of the Microsoft stack including Microsoft 365 Azure AD Intune Entra ID Windows Server and core networking fundamentals
Thrive in a client-facing environment
Communicate technical concepts clearly and professionally to both technical and non-technical stakeholders
Enjoy ownership and accountability
Work well independently while contributing to a wider technical team
Take pride in delivering high standards of service
Appreciate variety and structured problem-solving
Benefits
What we can offer you
We believe people perform at their best when they feel supported valued and challenged. Heres what that looks like at T-Tech.
Reward
Competitive salary based on your experience and technical expertise
Pension scheme after 3 months with T-Tech matching contributions up to 4%
Life Assurance at 3x your salary to provide financial security for your family
Income Protection to support you in the event of long-term illness
Time to Recharge
23 days holiday plus your birthday off
A culture that respects balance. We work hard but sustainably.
Growth & Development
Access to continuous learning including CBT Nuggets
Exposure to modern Microsoft technologies and real-world projects
The opportunity to work alongside experienced consultants and engineers
Clear and genuine career progression pathways. We promote capability and ambition.
Your Voice Matters
Friday Pulse to regularly check in on wellbeing and engagement
Suggestion Box platform so your ideas influence how we improve
Open communication with leadership. We listen and we act.
Culture & Community
We take our work seriously but not ourselves.
Quarterly social events are part of life at T-Tech. Think go-karting games nights boat parties Crystal Maze experiences and escape rooms. We build strong teams because we genuinely enjoy working together.
Health & Wellbeing
Medical cashback scheme with BUPA
A supportive people-first environment
About T-Tech
At T-Tech we do more than provide IT support we become trusted technology partners to ambitious UK businesses.
As one of the fastest growing IT Consultancy Support and Cloud Service providers in the UK we specialise in supporting SMEs within the Accountancy and Professional Services sectors. These organisations operate in demanding environments where reliability security and efficiency are critical. That is where we come in.
We combine technical expertise with commercial understanding to help our clients reduce risk improve productivity and use technology as a genuine competitive advantage.
Our mission is simple: keep UK businesses running smoothly solve problems decisively and provide proactive personal service that builds long-term relationships.
What We Do
We deliver expertise across six key service areas:
- Business Consultancy
- IT Support
- Technical Consultancy
- Cloud Networks & Security
- Intelligent Automation
- Communications
This integrated approach means we do not just fix issues we guide clients strategically as they grow.
Our Values
Service Centric
We put our customers at the centre of everything we do. We take accountability seriously and consistently deliver on our commitments.
United
We succeed as a team. We respect different perspectives communicate openly and support one another to achieve shared goals.
High Standards
We take pride in our work. We plan thoroughly continually improve and invest in learning to stay ahead.
Agile
We adapt quickly and confidently. We manage change with resilience and approach new challenges with a solutions mindset.
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
T-Tech is one of the fastest growing IT Support and Cloud Services providers in the UK, serving small and medium-sized businesses. Our customers demand and deserve great service and responsive support. We understand how important it is to optimise day-to-day operations and we help our ... View more
