Manager, Renewal
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle. The role works closely with sales partners and crossfunctional teams to ensuretimelyrenewals reduce churn and support territory growth. Responsibilities includemaintainingstrong customer relationshipsidentifyingupsell opportunities and ensuringaccurateforecasting and execution of renewal activities.
Job Requirements
Manage all renewal opportunities within the assigned territory.
Maintain visibility into renewal timelines customer health and potential risks.
Engage customers and partners to review contract status renewal options and value realization.
Build and maintain a reliable renewal pipeline using internal tools.
Deliver accurate weekly monthly and quarterly forecasts. Identify atrisk renewals early and develop action plans to retain customers.
Partner with Account Managers Account Executives and Customer Success teams. Coordinate with Sales Operations Finance and Support to execute renewal agreements.
Share renewal insights and best practices with partners to strengthen execution. Lead discussions on pricing contract terms and upsell opportunities.
Ensure renewal quotes and agreements meet compliance and process standards. Reduce churn and close renewals within expected timelines.
Track and report renewal metrics and performance trends.
Streamline renewal processes to enhance efficiency and customer satisfaction.
Support escalations by collaborating with crossfunctional teams to resolve customer issues.
Job Responsibilities
Education & Experience Bachelors degree in Business Sales Marketing or related fields (MBA preferred).
57 years in renewals account management inside sales or customer success.
Experience handling recurring revenue and large customer portfolios is a plus.
Skills & Competencies Strong negotiation communication and stakeholdermanagement skills. Ability to analyze data identify trends and forecast accurately.
Proficiency with CRM systems (e.g. Salesforce) and forecasting tools.
Strong customerfacing abilities with valuebased selling skills.
Highly organized proactive and able to manage multiple renewals at once.
Other Requirements Ability to work crossfunctionally and influence without authority. Comfortable in fastpaced environments with shifting priorities. Willingness to travel within the territory as required.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
At NetApp, our top priority is the health and safety of our event attendees and employees, including every community around the world being impacted by COVID-19. As a result, we have decided to reimagine our annual NetApp INSIGHT Paris and Berlin events to be fully digital. We’re als ... View more
