Floater, Patient Care Coordinator (12-Month Contract)

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Job Summary

The Floater Patient Care Coordinator will play a vital role in supporting infusion and injection treatments for patients across McKessons INVIVA clinics.

As the Coordinator youll be the key link between patients healthcare professionals and internal teams.

This position is perfect for someone who thrives in a fast-paced environment values precision and enjoys working collaboratively to make a real difference in patient care.

Specific Responsibilities

• Process patient referrals and schedule appointments promptly.
• Confirm nurse availability and pharmacy delivery for treatments.
• Ensure all medical therapies are scheduled according to service level agreements (SLAs).
• Contact patients to confirm appointments and provide clear instructions.
• Send welcome emails and maintain excellent communication throughout their care journey.
• Manage inbound/outbound calls and emails within KPI standards.
• Maintain accurate documentation in scheduling systems.
• Support rescheduling and handle no-show follow-ups.

• Work closely with physicians nurses pharmacy teams and program coordinators.
• Assist in ensuring clinics have the right resources and supplies for every treatment.

Minimum Qualifications

• Post-secondary diploma / degree in customer service or administration.
• Minimum of 2 years experience providing customer support in a call center or administrative capacity.

Key Competencies

• Prior experience in coordinating client/patient services is a strong asset.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to thrive in a high-volume fast-paced environment.
• Tech-savvy with proficiency in MS Office and scheduling systems.
• Experience in healthcare medical administration or clinic settings preferred.
• Bilingual (English/French) is a strong asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

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McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

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