Personal Care Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Primary Duties And Responsibilities
- Serves as the consistent and expert primary contact for patients guiding and supporting them through
- reimbursement copay management and pharmacy coordination across all phases of their medication
- journey.
- Communicates directly with patients to gather information educating on program services (including
- injection training pharmacy options and coverage support) and empowering patients to navigate their
- therapy.
- Coordinates and maintains prescription coverage and renewals interacting regularly with pharmacies
- insurance companies and other partners to resolve obstacles and ensure timely access to medication.
- Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding
- and ongoing patient support.
- Adapts services for diverse clinic and pharmacy models connecting with preferred pharmacy teams and
- biologic coordinators as required by territory.
- Anticipates potential challenges proactively problem-solves and provides tailored guidance and support for
- each patient.
- Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned
Experience And Educational Requirements:
- Bilingualism (English/French) is an asset (requirement for province of Quebec)
- Experience in customer service setting
- Assets:
- Post-secondary education certificate diploma or degree (preferred)
- Experience in reimbursement call center/pharmaceutical industry health insurance or clinical support
- (asset)
- Knowledge of medical information CRM systems (Salesforce) and pharmacy operations (preferred)
Minimum Skills Knowledge And Ability Requirements:
- Exceptional customer service skills and phone etiquette
- Detail and results oriented with strong analytical and organizational skills
- Excellent time management and sense of urgency
- Ability to collaborate effectively and work autonomously in a remote home office environment
- Strong written and verbal communication skills in English and French (for Quebec/New Brunswick)
- Ability to manage multiple priorities and adapt to change and ambiguity
- Proficiency with Microsoft Office and confidence using technology
- Commitment to continuous improvement and adherence to program standards
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.
Full time.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.
Salary Range*
Affiliated Companies:
Required Experience:
IC
Key Skills
- Billing
- Apparel Merchandising
- Information Security
- Jewellery
- Art
