TechEdge Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Patterson isnt just a place to work its a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
- Actively triage all calls and inquiries from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled services.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates edits completes and invoice service orders).
- Reconciles various CRM reports on a monthly basis.
- Maintains parts and rental equipment inventory.
- Process returned merchandise and warranty claims.
- Works closely with the Branch Procurement Specialist(s) with resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
- Performs other duties as assigned.
Job Qualifications
- High school diploma or any other relevant experience.
- Previous customer service experience is required along with excellent verbal/phone communication and organizational skills.
- Has strong organizational and multi-tasking skills demonstrates sound judgment and excellent decision-making abilities and shows a great attention to detail.
- Able to deal with people sensitively tactfully diplomatically and professionally at all times.
- 1-3 years experience in dispatching.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
- Mastering Microsoft Office Suite 365.
- Excellent communication skills both written and verbal in English.
- Proficiency in written and verbal French is an asset.
- Knowledge of SAP software is an asset.
- Knowledge of the dental industry is an asset.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
