Audio Visual Engineer (AV)

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

UMG is seeking an experienced AV Engineer to join our Technology organization. This role will provide technical ownership architecture leadership and standardization for enterprise audiovisual (AV) and collaboration environments across Universal Music Group. The AV Engineer will define global standards and reference designs for meeting spaces and collaboration solutions partner with key stakeholders to align business requirements with technology capabilities and ensure consistent secure and supportable AV experiences across sites.

Job Functions

• Serve as the technical owner and engineer for UMGs enterprise AV and unified collaboration environments.
• Assess current AV deployments and drive standardization of room types technology stacks configuration baselines and operating models.
• Define and maintain AV standards reference designs and global build specifications for conference rooms executive spaces and specialty environments.
• Design and support modern collaboration platforms (e.g. Microsoft Teams Rooms Zoom Rooms or equivalent) including room compute peripherals control systems and user experience standards.
• Develop and maintain AV documentation including standards runbooks configuration guides and knowledgebase articles.
• Lead AV technology lifecycle management including hardware/software refresh planning firmware strategy and end-of-support remediation.
• Partner with Network and Cybersecurity teams to ensure AV solutions meet UMG security privacy and network segmentation standards (e.g. device hardening access controls and monitoring readiness).
• Collaborate with Facilities Workplace Real Estate and business stakeholders to plan and deliver AV-enabled projects renovations and new site buildouts.
• Review proposed AV solutions and designs to ensure quality scalability maintainability and alignment with UMG technology standards.
• Provide technical leadership for vendor selection integrator engagement statement-of-work reviews acceptance testing and handover to operations.
• Serve as a high-tier escalation point for complex AV incidents root cause analysis and recurring issue remediation.
• Develop and deliver training for engineering implementation and operations teams on AV standards tools and support workflows.
• Support special events and critical business meetings as needed ensuring reliable AV and collaboration experiences.
• Ensure compliance with incident problem and change management procedures and standards aligned to ITIL practices.
• Other tasks as deemed necessary or appropriate.

Job Requirements

Skills / Abilities:

• AV/UC engineering expertise in enterprise environments.
• Strong knowledge of conferencing and collaboration ecosystems (room systems peripherals and control).
• Experience with AV over IP concepts and media transport fundamentals; strong grasp of audio/video signal flow.
• Working knowledge of network fundamentals (VLANs QoS multicast basics) and how they impact AV/UC performance.
• Ability to define standards build repeatable designs and drive global consistency across environments.
• Experience with commissioning acceptance testing and operational handover processes.
• Vendor and integrator management skills; ability to review SOWs designs and test plans.
• Strong troubleshooting and root-cause analysis capabilities across hardware software and network-adjacent issues.
• Ability to mentor and guide engineers; comfortable presenting to technical and non-technical stakeholders.
• Excellent written oral and interpersonal communication skills.
• Fluent in English (written and oral).

Certifications (Preferred):

• AVIXA CTS / CTS-D / CTS-I
• Microsoft Teams Rooms (or equivalent UC platform certifications)
• Crestron Extron Q-SYS Biamp or comparable manufacturer certifications
• ITIL Foundation (helpful in operational environments)

Experience:

• Experienced IT/AV professional with 7 years overall experience and a minimum of 3 years in an AV Engineering or Unified Collaboration Engineering role.
• Proven experience designing and delivering standardized enterprise meeting room solutions at scale (multiple sites/regions).
• Experience working with integrators and vendors to deliver projects from design through implementation and support transition.
• Experience producing customer-facing and executive-level presentations and documentation.

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

For more information please click on the following links.

E-Verify Participation Poster:English / Spanish

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Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.