Best Western Chalmette Night Audit Front Desk 11PM 7AM 12.00 13.00
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Job Location:
Chalmette, LA - USA
Hourly Salary:
$ 12 - 13
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overnight Front Desk Associate
Best Western Plus Chalmette
Location: Chalmette
Position Type: Full-Time
About Us:
BN Group Co is dedicated to providing exceptional hospitality experiences to our guests. We pride ourselves on our commitment to service excellence and creating a welcoming environment. We are currently seeking a motivated and detail-oriented Overnight Front Desk Associate to join our team.
Job Description:
As an Overnight Front Desk Associate you will be the first point of contact for our guests during the night shift. Your primary responsibilities will include managing guest check-ins and check-outs handling reservations and addressing guest inquiries and concerns. You will play a crucial role in ensuring a smooth and pleasant experience for our guests during their stay.
Key Responsibilities:
- Greet guests warmly and provide outstanding customer service.
- Manage guest check-ins and check-outs efficiently.
- Handle reservations and modifications using the hotel management system.
- Address guest inquiries requests and complaints in a timely and professional manner.
- Maintain the cleanliness and organization of the front desk area.
- Prepare and balance nightly reports and cash handling.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Monitor security and safety protocols during overnight shifts.
- Assist with any other duties as assigned by management.
Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in a hotel front desk or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and hotel management software (experience with specific software is a plus).
- Flexible availability including nights weekends and holidays.
- Must be able to lift up to 25 pounds and stand for extended periods.
Benefits:
- Competitive hourly wage.
- Employee discounts on hotel stays.
- Opportunities for career advancement within the company.
- A supportive and friendly work environment
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
About Company
As a hotel front desk staff member, you play a vital role in providing exceptional customer service and ensuring a smooth and pleasant experience for hotel...
