Director of Housekeeping
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Job Location:
Montauk, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Director Housekeeping
Department: Rooms
Classification: Full-Time Exempt
Location: Gurneys Resort & Seawater Spa Montauk NY
About Us:
Gurneys Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique effortlessly elegant experience for our guests.
Job Summary:
The Director of Housekeeping is responsible for overseeing department operations at Gurneys Montauk ensuring that all guest rooms public areas and laundry services are maintained to the highest standards. This role involves managing training and leading a team of supervisors room attendants and support staff while also overseeing departmental budgets training programs and inventory control. The ideal candidate should have extensive experience in luxury hospitality excellent leadership skills and a passion for maintaining elevated service quality.
Key Responsibilities:
- Oversee and manage the entire housekeeping operation including guest rooms public spaces and laundry services.
- Lead train and mentor the housekeeping team including supervisors room attendants and support staff to maintain high service and cleanliness standards.
- Develop and implement efficient cleaning and maintenance schedules to ensure smooth daily operations.
- Monitor and maintain inventory levels of cleaning supplies linens and guest amenities ensuring cost-effective usage and proper stock levels.
- Conduct regular inspections of guest rooms public areas and back-of-house areas to ensure adherence to cleanliness and presentation standards.
- Coordinate with maintenance and other departments to address and resolve issues such as repairs and service requests in a timely manner.
- Manage departmental budgets control expenses and track performance metrics to ensure efficient operations.
- Provide and enforce PPE safety and sanitation standards for the team.
- Address and resolve guest complaints and issues related to housekeeping ensuring prompt and effective solutions.
- Develop and update standard operating procedures (SOPs) to enhance efficiency and service quality.
- Participate in the hiring onboarding and training of housekeeping staff ensuring a well-trained and motivated team.
Qualifications:
- Bachelors degree in Hospitality Management Business or a related field is preferred.
- 5 years of housekeeping management experience with at least 3 years in a senior leadership role within a luxury resort or hotel.
- Strong leadership and team-building skills with the ability to motivate and inspire staff.
- Excellent organizational and communication skills with a keen attention to detail.
- Proven experience in managing budgets controlling costs and optimizing operations.
- Proficiency in property management systems (e.g. Opera) and inventory management software.
- Knowledge of PPE safety and sanitation regulations.
- Strong Interpersonal skills
- Ability to work flexible hours including weekends and holidays.
- Bi-lingual English and Spanish useful
Physical Requirements:
- Ability to stand and walk for extended periods (up to 8 hours).
- Frequent bending stooping kneeling and reaching.
- Ability to move swiftly between different areas of the property.
- Lift push pull or carry items up to 50 lbs (linens supplies equipment).
- Assist with moving furniture or large items as needed.
- Use hands and arms to operate cleaning tools and equipment.
- Perform repetitive tasks efficiently.
- Ability to visually inspect rooms and public areas for cleanliness and maintenance issues.
- Hear and respond to guest and staff inquiries.
- Work in hot humid or cold environments especially in laundry or outdoor areas.
- Exposure to cleaning chemicals dust and other environmental factors.
- Clear verbal communication to direct staff and interact with guests.
- Ability to work in a fast-paced environment especially during peak occupancy.
- Manage multiple tasks and adapt to changing priorities.
Pay Range and Compensation Package:
- Comprehensive health dental and vision insurance
- 401K with match
- Paid time off.
- Employee discounts on accommodations dining and spa services.
- Opportunities for professional development and career growth.
Equal Opportunity Employment Statement:
Gurneys Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race color sex sexual orientation gender identity national origin age disability or any other protected status.
We are committed to fair and equitable pay practices and the salary we present for this position is provided in good faith reflecting the expected duties responsibilities and required qualifications.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
About Us:Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a...
