Workplace Experience Senior Coordinator
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.
About the Role
The WE Senior Coordinator is an integral part of Lathams Workplace Experience (WE) team and will be responsible for supporting the WE Manager(s) and helping guide a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm while cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly productively and efficiently. This role will be located in our Chicago office.This is an in-office role.
Responsibilities & Qualifications
Other key responsibilities include:
- Providing best-in-class client service that is timely accurate and seamless while demonstrating sound judgement and problem-solving acumen
- Identifying and implementing innovative ways to streamline and enhance service delivery to maximize the in-office working experience of colleagues guests and clients
- Contributing to day-to-day oversight of local WE Host and Agent teams in conjunction with WE Managers including assisting with team staffing/resource allocation and distribution of work onboarding and training of new team members team coaching and development and sharing performance feedback
- Helping interface with internal clients on behalf of local WE team including by providing WE orientation to all new personnel in the office
- Leading the team by helping to prepare policies and standard operating procedures (SOPs) and determining and implementing process improvements
- Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
Wed love to hear from you if you:
- Demonstrate the ability to foster an atmosphere of belonging
- Possess the ability to exhibit authenticity and a sense of connection
- Display effective communications skills and the ability to adapt
And have:
- A high school diploma or an equivalent
- A bachelors degree preferably
- A minimum of three (3) years of hospitality or customer service management experience
- Hotel management facility/office management law firm or corporate environment experience preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:
- Healthcare life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
- Professional development programs
- Employee discounts
- Affinity groups networks and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.
Pleaseclick hereto review your rights under U.S. employment laws. #EntryLevel #LI-MN1 #WayUp
Pay Range
Required Experience:
Senior IC
Key Skills
- Compliance Management
- Microsoft Access
- Clinical Counseling
- Financial Concepts
- Microsoft Publisher
- Microsoft Word
- Conflict Management
- Microsoft Powerpoint
- Smartsheet
- Training & Development
- Epic
- Project Coordination
About Company
Latham & Watkins, a global law firm, advises the businesses and institutions that power the global economy. We leverage our vast global resources to work relentlessly and efficiently to accomplish client goals.
