Head of Business Operations Retail Media
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Job Summary
Overview
WereKingfisher a team made up of over 74000 passionate people who bring Kingfisher and all our other brands: B&Q Screwfix Brico Depot Castorama andKoctas to but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. Andthatswhere you come in.
AtKingfisherour customers come from allwalks of life and so do we. We want to ensure that all colleagues future colleagues and applicants to Kingfisher are treated equally regardless of age gender marital or civil partnership status colour ethnic or national origin culture religious belief philosophical belief political opinion disability gender identity genderexpressionor sexual orientation.
We are open to flexible and agile working both of hours and location. Therefore we offer colleagues a blend of working from home and our a hybrid rolebasedout of our London Paddington office with travel between our banner sites.
This is a dual mandate role owning how Retail Media and Data Monetisation (RM/DM) is planned tracked and scaled at Group level while also building the core operating platforms that make it work.
Youll align multiple banners to a shared planning framework operating cadence and performance standards giving leadership a clear trusted view of progress risks and financial outcomes. While you wont manage banner teams directly youll coordinate cross banner planning and performance to drive consistency and scale.
In parallel youll lead the development of foundational operating platforms such as CRM and Retail Media Orchestration connecting Group level ways of working with the tools that enable efficient aligned execution across the business.
Whats the job
- OwnconsolidatedGroupwide visibility of RM/DM plansperformanceand risks across banners.
- Track performance consistently against agreed commercial operational and financial metrics.
- Lead Group operating cadence including planning cyclesreviewsand governance forums.
- Surface delivery risks early and coordinate mitigation withcross functionalpartners.
- ShapeGroup levelrequirements and prioritisation for CRM and Retail Media orchestration platforms.
- Drive platform adoption across banners to support consistent planning and execution.
- ManageGroup levelpartner contracts andmonitorperformance against commitments.
What youll bring
- Experience in business operations performance management or commercial operations within complex multimarket organisations.
- Strong financial and commercial acumen including performance reporting and forecasting.
- Proven ability to design and run operating cadences and governance models.
- Skilled influencer able to manage senior stakeholders without direct line authority.
- Structured analytical and outcome focused communicator with strong executive presence.
Be Customer Focusedconstantly improving our customers experience
- We listen to our customers and colleagues
- We innovate products and experiences to stay ahead
Be Human leading with purposehumanityand care
- We do the right thing
- We invest in our people and build great teams
Be Curious thrive on learning thinking beyond the obvious
- We focus externally globally and build the long term
- We experiment and share our learnings
Be Agile building trust and empowering people to work with agility
- We act with pace not perfection role modelling 80/20
- We take risks fail fast and adapt quickly
Be Inclusive inspiring diverse teams to achieve together
- We celebrate difference as a strength
- We collaborate breaking down silos
Be Accountable owning the plan delivering results and growth
- We focus on performance outcomes
- We prioritise and simplify for others
At Kingfisher we value the perspectives that any new team members bring and we want to hear from you. We encourage you to apply even if youdontfeel you meet 100% of the requirements.
In return we offer an inclusive environment where what you can achieve is limited only by your imagination. We encouragenew ideas support experimentation and strive to build an environment where everyone can be their best self.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Interested Great apply now and help us to Power the Possible.
#LI-JK1
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Kingfisher plc is an international home improvement company with over 1,360 stores in nine countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, Tradepoint and Koçtaş, supported by a team of 77,000 colleagues
